SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
10/10 Don’t size up.
Извините за недоразумение с доставкой. Разобрались в пункте получения заказа. Спасибо за терпение. Заказ наконец-то получила.Красивая очень модель. Качество трикотажа, кружев на все 100%Мои извинения продавцу
Very true to size, I love this top so much! It shipped very quickly. Although the lace on the bottom on the top flips up a lot you can just iron it at a very low temp.
Very good.....................................................…………Very good.....................................................…………Very good.....................................................…………Very good.....................................................…………
The quality is decent, looks like the picture and quickly came to Brazil. My complaints are compared the size. Bought a S (P) and was off the back and dressed strange in bust-if you are small may make adjustments. But happy with purchase :)
Very pretty, just like in the picture
Good material, if you have big b00bs then I would recommend sizing up. I had the same issue with ordering a top like this and it was too small for my chest area, I sized up and it fits perfectly.
Vien nemovirniy I was afraid of the shield on the girth of the breasts of the 70 great booth, ale pideal! Delivery all-round tizdeny.
Very cute top, looks as pictured. Everything can be tied so it’s is ajustable to your shoulders.
very beautiful crop top!
Not big tiddie friendly but damn we’ll watch me wear it anyway
It takes a week to arrive. I ordered size M and it's perfect.
kinda hard to figure out but it’s cute, just like the picture.. doesn’t come tied up so that’s a hassle. took a while to come.
Rly nice vey cute top
Nothing bad to say about it
Good quality. Arrived in 2 weeks. True to size
it’s really cute and good quality for the price, i love it a lot and it didn’t take too long to come. i’m 157cm and it fits very well!
looks exactly like picture! kinda itchy on the inside though
in love
Like in the picture! Beautiful delicate top, beautiful lace