SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good cute dress, sooo light, for spring-summer. Corresponds to the picture, in my S took the size M, freely in the chest, but the length is perfect
The dress is good. On the parameters: chest 93, waist 80, hips 93 the village is very loose. The dress is even more ideal will look at whom the hips are wider, the dress hides well.
The dress is good, but strongly magnetized
The dress is excellent, I did not find any shortcomings. On height 168, the parameters 86/66/90 ordered L because of the wide shoulders, so the size 44 can be taken and M. It was just over a month before Vladimir. I am happy with the purchase, I recommend the store.
looks great, though I bought two different patterns and those two have different tight on waist stretch band
Puiku
The dress is cool, it came to Krasnoyarsk for two weeks, a little shines through, I will wear it with pleasure, thank you to the store, I recommend
The dress reached volgograd for 3 weeks. Quality pleased, the material is dense, does not shine through. Size i wear s, but read here reviews and decided to take m, the dress sat in size, the length as i wanted. I am happy with the purchase, i recommend!
Fast delivery. Dress is more nice than on the picture. Thank you so much!
It was less than a month in krasnoyarsk. The material is not the same as mustard and electrified (((. I'm in it as a widow in a bag, on the shoulders even great! Обидно. horseradish пойми, as they have here with sizes. Waist below chest, sleeves are long and wide. Waited for this dress kapets as ((