SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
highly recommended store and outfit. fast delivery to ireland
cute, skirt a little difficult to put on but it is cute. the shipping was super fast, got it in 2 weeks!
The kit is very high, came for a month, not tracked!
The goods came for a month and a half to the Kemerovo region. On the parameters 84-67-93 took the size of S, everything came up. No more need, sits freely, nowhere presses, skirt with a smell, can be adjusted. At a height of 172 the length is normal. The fabric is good, sewing is good, the lines are even, the resunok is not quite clear, but I think so and conceived.
Order received, happy with the quality of the item. Arrived later than expected but I'm sure it was customs fault
Very good quality and fast delivery! As in the picture, the only thing did not understand to the end with the design)
Excellent
LOVE IT!!!! Great quality for the price and it arrived in less than 3 weeks! Thank you!
ery pleasant to the touch. Corresponds to the photo
Very nice and in very good condition I am very satified
Take long time to arrive. But is the same picture and to have good quality for the price
The format applies to the description of a very beautiful collection
Wish I would've went up a size but very cute.
The size of the villages, the skirt is slightly strange at the bottom attached. It came quickly to the Moscow time of the week for 2. for the sea it will be cool
Very perfect. Arrived ahead of schedule. Great store. Recommend.
Synthetics, but the thing is still beautiful and cool)
Fits good. Order came on time. Pleased with my purchase.
I liked everything. Delivery fast))
It came very fast! Compared to other purchases! Very good quality and perfect size s
so beautiful! I do not have flat tummy so this hides my belly well and looks gorgeous and sexy!
Loved the clothing, fabric and very comfortable even
shipping was very fast, size is true, you just need to add buttons on skirt, color is nice. I'm satisfied about my order, thank you store