SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful Thing! Delivery was tracked, waited for about a month. Size in size, I took S. Sexy thing, very temper.
The order was very long, more than two months (the track was tracked). But the body is just perfect, the fabric is pleasant to the body, soft, all the seams are even, on the chest and on the bottom there are rivets. On its parameters og 94, OT 72, OB 94 and height 169 ordered the size L, sat well, the sleeves are not short. The order is very satisfied, I recommend. The store is sociable and attentive, extended the protection period and constantly communicated
Excellent quality, matches the photo
Weight 48, height 160. I ordered the size m and it's good that not s)). Quality is good and generally looks cool. The store of the current asked to send immediately, what he did. Fastest my order (2 weeks) in the entire order history with Ali
I ordered from this store two such bodys in one day, this he sent for a very long time, White sent immediately, but this came faster) bodik himself is dark gray, in Kazakhstan came for a month, sewn well, neatly, all buttons work, size M for height 165, weight 55, in obtyag, the seller answers questions immediately, in general I'm happy, I recommend
I have a body this but size M, and it sits better than s, although I wear s! Height 160, back to back! It would be better to order m!
The parcel went less than a month in Mo. Sending was fast) the order is satisfied: material, view, landing-all cool) I recommend, in general)
In size, on og 92 presses a little, and when tilted in the place of the fastener is stuck. I do not know how much more size m, but I am not very comfortable in S to spend a lot of time. And so, corresponds to the photo.
It's just a magical body. i fell in love with them. i ordered all colors. size m. my parameters height 160 weight 59-60. size m sat perfectly. quality is impeccable. it smells like a new thing. very grateful to the store for the fast delivery. about 3 weeks.❤I will definitely order more. Highly recommend
It came perfectly. Goods satisfied