SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These pants are just the best, I advise everyone. came in perfect condition on the growth of 174 sit perfectly S. before Ivanovo came for a month
I was surprised at the material because i was expecting it to feel a lot cheaper but it actually feels like spandexy which is good i’m usually a small and a small in this was quite tight but if i wear them a few times they’ll stretch a little bit i think. probably one of the better quality trousers you can get on here
Guys, I'm pleasantly surprised, the store sent me meest delivery, after reading the reviews, I knocked the seller in a personal to change the delivery, but I paid attention late, and the goods were already sent out, but the seller promised, if the goods do not come, the money will be returned, but cost. The Courier called at 11 am, on Monday, working day, but I was lucky that today I did not go to work, although I took the parcel)) the call I overslept, called the courier, agreed for tomorrow, but The Courier dialed 3-4 hours after, and brought the parcel straight under the house. What about panties: For its price is an excellent product, I have a height of 180, was afraid that they would be short, took L (if I'm not mistaken), and came Super, thin, for spring/summer, or as crazy as I am for the winter, under warm pantyhose. Panties Super, the seller respect, I advise)!
Fast delivery. As the photo. Good quality. Super
Size s arrived on time, and they are very nice and comfortable
Beautiful! The size is the pass for 40/42/44! No need to hesitate!
Took on a dimensional grid, everything came up, came quickly, Super
In loveeeeee
The print is bright, the fabric is thin, more than. In size came 166/48. 78/60/85 To the Far East came in 24 days.
Definitely recommend these pants! Was scared they wouldn’t fit but they fit absolutely perfect and are even better than the picture. Love these :)