SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jeans bomb, when choosing the size looked at the measurement table (?), but still I should have taken a larger size, since jeans turned out to be back to back. You can wear, but I always read more loose clothes, so I'm a little uncomfortable. The product corresponds to the description and came quite quickly.
Order prisheeel, high, ordered s, came up perfectly, hips 87 sit well and by the way they came in 13 days!!!!! With the store did not communicate
Ordered Blue, but sent Gray.
Jeans Super!! The fabric is light, they sit perfectly, but because they took several sizes more. Subscribe to your instinct by the way (@ nechiporrrenko) ahah
Jeans are pleasant, light. Immediately as unpacked fell off the button, but it was easy to fix it. The waist of the pants is very high. Good quality drawings.
Pants super :)) all the ideaaaaaal fit in size good quality and quickly came INST: mariacimbale <3333
Nikel arrive in 2 week identical to the photo very good quality I advise you to take a size above in case or
Panties just @ huennyh, I fell in love with them. I did not communicate with pradovets
Waist ~ 58-60, a little more, I wear with a belt, otherwise-wow
Quality is not bad, the goods correspond to the description, sold the order after a day about the request, the drawings on the jeans are bright just the camera is not very)
I measure 1' 69 and weight about 54 kg or so and size S in va perfectisima, it seems of very good quality and they are really beautiful, without hesitation I would buy
Pants are just awesome, I fell in love with them, though more than that, I wear with a belt, and that all is fine!!! Quality is also good, but please note, they are thin
Es simplemente hermoso siento que llego muy rápido no sé si es idea mía jajaja lo único es que no es tan largo es un jean salta charcos pero bueno igual así están de moda , demasiado bello , enamorada, la calidad realmente es excelente los recomiendo muchísimo en serio !
Size S along the length well approached the height of 155, in the belt is slightly too big for weight 42 kg.
Jeans are the same as the photo and are very comfortable and good quality, arrive fast to chile (2 weeks) 100% recommended
In the photo in some jeans 2 different people. At the first three growth 168 weight 50 kg, jeans sat normally, ankle length, just above. On the following height 155 weight 40 kg with belt is normal. The quality is excellent.
I would put more stars on it because the price is unbeatable, the pants are top quality, the beautifully fast service and perfect size, all recommended! Thank you
Overall looks exactly like the pics and fit perfectly and great shipping also
It looks exactly like the picture and they’re so comfy I love them!!!
Are great, bałam up that will zaszerokie waist but perfect match, printed design looks great and very glad that soon future