SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My first purchase on Ali. I was pleased. I chose and was guided by the reviews, which very much helped to decide on the choice. It was possible to order a smaller size, I chose XXXL, a little sliced behind. My parameters: height 158, weight 66, about 110. If you do not turn around, look strictly, if you turn a little to 7/8 sports, with sneakers norms. With the store did not communicate, everything went smoothly, the goods were tracked.
At a height of 164, from 100 came up perfectly. Warm. The lines are even. To store thanks for fast order shipment.
At a height of 173 cm, about 104, from 72 came the size of 2 XL, in the photo you can see how it sits. Pants are soft, dense, warm (already walked in them), but there is a nuance. Because of the side pockets and simplified patterns in front of the pants, the figure looks Square. This is noticeable in many photos from reviews. However, this is such a trifle. I'll give in the atelier for refinement: I will remove pockets and corners of the Square (near the belt on the sides). The length of the norms, under the shoes of Alia Martins and Chelsea will be approx.
We came to the Republic of Komi for a week, the track was tracked completely. On the parameters from 67, about 92 ordered M, sit perfectly, nothing presses anywhere. The material liked the quality, warm. Thank you to the store for the hair rubber) the purchase is very satisfied)
Excellent trousers, soft, pleasant to the touch, warm, behind the elastic band) at 90 70 90 height 172 cm approached well, I'm happy, I recommend)
Very good trousers! Recommend! Warm, natural wool, fine sit, comfortable
Ot-75, the volume of the hips is 98. Height 170 cm. Took M, sit very tightly. L would be better. Sewn qualitatively the fabric is very pleasant.
Cool warm trousers. On its parameters 63/93, height 165 cm, I ordered the smallest size s. Pants sat perfectly, according to the figure. At the waist is an elastic band. If you want a free landing, take a larger size. Pants are very good stretch. Made of dense material. Very soft and pleasant to the body, I do not want to shoot. On the sides there are pockets. They look very cozy and stylish. Ideal for office for autumn/winter. Quality is super, no threads. To buy, definitely, I recommend! More reviews in my Instagram @ _ amens
My best purchase on Ali, boldly order. My parameters 90-72-95 size L sits comfortably, delivery about 2 weeks to the Altai Territory
On the volume in the hips 104 ordered the size L, Ndid not guess, it was necessary more. Pants really liked, very pleasant to the body