SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very, very beautiful set of two parts, quality at the highest level, knitted fabric, stretches perfectly, on og96 and ot83 and OB 107 village is perfect, my height is 170 cm and 68 kg of whom interses, skirt below the knees, the color is exactly like in the picture, there is no smell, the thread does not stick out, everything is perfect, the sleeves are just, Behind it looks very nice and front chic, before Israel there was a package for a month and a week, took the size of "L", with the store did not communicate, there was no need, thank you very much to the seller, the purchase is very satisfied, I recommend the seller and his store.
The store answers the questions quickly. The suit was delivered to Lithuania in 2 weeks. I wanted to shine, but it's my mistake. The color is dirty pink, if I saw in the store, I hardly bought
Just wonderful quality, the fabric stretches very well and very pleasant to the body, the color is exactly like in the photo. i will buy more things in this store. fast delivery.
The costume is very beautiful. I liked it. But the delivery was very long. The skirt is electrified, but there are means of electrification. The quality of robots is good. I recommend this product for a very elegant style. Thanks to the store. The package in the way is lost, but the seller helped me, very sociable, was constantly in touch. Very satisfied.
Great suit. Good quality. Stretches. All as in the picture. At first it is difficult to understand how the top works :) went to Minsk about 1,5 months. Perhaps because of the sale of 11.11 for so long. Track tracked. I did not communicate with the store.
Excellent suit, nice fabric, on the volume 90-67-96 height 174 came perfectly. Definitely recommend to buy. The only thing was stains, but they miraculously washed off. So I do not reduce.
Ordered 11.11 received at the Post Office 24.12. Shipping is free, track is tracked to the Post itself. It came in a national package. With the coupon of the store and AliExpress bought for 323 rubles. On the height of 167 cm, the parameters 90 70 90 flowed the size of M. Nice suit. The fabric stretches well, only the jacket is bulging up and the stomach is visible.
Perfect!❤️ Fits perfectly fits snug beautiful Super
Thanks soooooo much for the beautiful dress my girl love it thanks
The two piece outfit was made for me,the material is comfortable and doesn't hinchits gorgeous and my amazing pictures can prove it(you can use it as buyer's recommendation