SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery молниеносная! 4.09 ordered, 16.09 received a notice from the mail. Ordered a second time, really liked the first jeans) the fabric is good, the description and size correspond, the store recommend!
Я ожидала что джинсы будут лучшего качества, но увы... очень тонкая джинса, которая быстро покроется катышками. На мои стройные ножки джинсы оказались гипер широкими. Оцениваю товар на троечку. Один плюс что посылка пришла за 2 недели
Bomb jeans! Very satisfied with the product! The quality is remarkable. Pinching had to cross a bit, plus I'll probably change the lock, but it's not deadly. On its 44-46 size, from 72, about 102 took L-the very thing, fashionable oversize. Definitely recommend!
Thanks for the fast delivery, asked the store to send as quickly as possible. At its 44 size (from 69 cm, about 99 cm) ordered s. Everything is fine. Landing is perfect! Recommend.
Liked it! Sit down as you thought. Thanks to the reviews, ordered, focusing on them. Of 71, of 102. Measurements in the photo. The total length of the belt is 100. Thank you for the wonderful pants!
I did not think that these jeans will suit me) excellent quality! For a long time to metal according to reviews he planned to take the HC that m, but correctly stopped at c. The truth in the waist is free, but it is better than the front. My growth is 172, from 64 to 95. Great oversea. I pros both the goods and the store, as sent quickly and came moderately quickly.
These are the best jeans I 've ever ordered! True, I expected them to be lighter. But it's not scary. They're cool! I will order in other colors. Ordered M for parameters: waist 78, hips 98, growth 175. In the waist sat just tight, but still comfortable (the waist after the order was not measured, perhaps quarantine openings were affected still), in the pop sat as necessary.
Soft thin jeans for the summer but I missed with the size (on my about 100 of 75 ordered M and I drowned in them (gave to kill a little... Color as many times Washed Black, close to Gray, stitched well
Molel is full, but I like it. The size corresponds to the store's grid. Recommend it.
Came quickly to Tula, the quality is good, but it is a thin denim, for the summer, took size L for its 28 size jeans, but the only thing that the jeans at the height of 168 were right in the floor, not shortened. And so everything liked, for 1300 it is.