We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In general, the shoes are very comfortable and look cool, but the brooch on one shoe is glued below, from which when walking, the store rests in the leg and causes discomfort, they. That's why I don't shoot stars. At 37,5 took 38, came up perfectly
Came very quickly to the point of issue. Size fits. Perfect. Comfortable, light.
Cute. I can not say that they are made qualitatively, but the price is fully justified. The daughter is delighted
Very beautiful pity they're a simple thing but it's okay
Hi all, The product is conform at the description. Good quality and store is very serious. Thanks
Great store, sent fast arrived very well packed, loved and recommend
Excellent service, excellent product and shipping, I recommend 100%
i’m in love w these shoes! they’re good quality and they shipped fast
Shoes perfectly fit and very beautiful.: Z advice for the size: if you intended to be straight perfectly flat size, then take more, otherwise you will need a few days. And so the shoes are beautiful. Sent fast. With the store did not communicate
Заказ прибыл меньше месяца. Спасибо за быструю доставку. Товар соответствует описанию и стоит своих денег.
They’re cute but my blind self didn’t notice they have a circle opening on the front and the original ones aren’t like that if that doesn’t bother you get them they’re so comfortable I got them 40 they run small I’m a 8 in the United States
Great fit cute I am a size 43 I went up a half size bc I heard they run small I’m a 42 but went to 43
They run small. Order a half size up. Very beautiful sandals!!! Great quality and no weird clasp!
Malomerit. very cool. Made perfectly. Shipping fast.
shoe is true to size. the heel makes the shoe very comfortable. well made, great quality. Shoe came earlier than expected. I would buy from this store again.
The girl is in them. All OK. Cool. The only thing that the dimensions are not conveniently written (and so I recommend, checked. We are waiting for more
Beautiful! Looks just like the picture, perfect size, and are very comfortable. Came within a month. Will recommend and order again.
I would strongly recommend,perfect! Only thing is I would advice to buy a little but over ur size,I wear 40 but it dint fit dat much(still very much wearable) 41 would had been better but very good quality and just like the image.
Thanks a lot for this amazing sexy shoes!! ☺I'm in love with them! So hot!! you can wear them with any kind of outfit!! the side of one shoe but its OK I can fix that.I am very satisfied.
I am really very satisfied with my order. I highly recommend this store. Fast delivery in less than 2 weeks! I'm really happy.