SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this dress! Quality is good and the shipping was pretty fast. Ordered on 2/16 and received it on 2/28.
Magnifique
I recommend this beautiful dress size s, arrived in 3 weeks, I was afraid not to receive it in time for an occasion, the color and the material nothing to say! <3
The dress came in 1,5 months. The way it sits, happy. The only negative-there are two small spots from the paint, but they do not catch the eye, so I will not open the dispute. Threads do not stick out, everything is fine. I ordered for My 42 s.
Absolutely love this dress ...the fit is impressive not to tight not too loose ...very satisfied with my purchase
89-60-94 ordered M, do not sew
The dress is excellent! Threads do not stick out, sits well, nice satin. Matches the photo. Read reviews and ordered M, but it would be better to Village s. My parameters are 90-62-88. If you have a waist less than 65cm-take s. The dress stretches and climbs on any ass)
well fitted dress. the size corresponds perfectly with the table which I was scared of but shant be. Therefore I'll be ordering another additional colour!! shipped within 3 weeks! Thank you
The dress came very quickly to Voronezh. All as in the description. The size is better to take one more than its own, let it be a bit too big. Thanks to the lacing on the back, everything is perfectly adjustable. On my 92/59/88 49 kg I took M, the village is perfect. All seams, stitches are made well, lightning is sewn too perfectly, I did not find any protruding thread. I apply the photo. Thanks to the store, the dress is really very good quality. The color matches the claimed color. I'm very happy
I loved it , i I’ove the colour
Very pretty dress
Loved the dress was perfect in me! Thank you.
Good terminations, fast delivery chile,
Am Brasil and am VERY PLEASED with this dress! Bought the size L as Brasil equivalent to M. Dressed well in my body despite my breasts are large (which can be solved with a invisible bra). Arrived before the expected (Live in Rio RS) and well packed. Surely will buy this store!
Love this!! Very beautiful and suits me very nicely! Good material as wel
Okay. Emphasizes all the fats that are))
The dress is very accurately depicted in the picture. Sits straight as it should. I wear S, xs., height 174, took M and did not regret it. Not where does not pull, sits perfectly., as if for me sewed. Beautifully emphasizes the ass. The store immediately got in touch, to my request to send as soon as possible, so that the outfit came to the holiday, he reacted positively. To Moscow in 14 days. Thank you