We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is very beautiful, took on an extract from the hospital, Merida with the stomach
Отличное платье, хорошая платная ткань, классная драпировка на плечах. Можно носить с разными ремнями, можно нараспашку как летний плащ. Цвет пыльно-розовый, не совпадает с фото продавца, но я знала, что так будет, потому что читала отзывы.
I liked the dress. The color is beautiful beige pink, like powder. The fabric is velvet, soft, pleasant to the body. Without a belt as really as a robe, but with different belts looks different. I have parameters 85-70-100, height 165, looks like an oversize, but the sleeves are long, I'll try to change the buttons on the cuffs or remove in the shoulders. The store put a hair band as a gift. I'm happy with the purchase, I recommend.
Very fast delivery. On Height 191 length just below the knee, the sleeves are a little short, but, again, given my size, it's wonderful)) the fabric is dense, in the summer it will probably be hot, but for the spring-autumn-the very thing. As a gift, the store put an elastic band, very nice)) on the label is written by Instagram.
Good quality, the exception was belt loops, I immediately cut them off, the color as in the photo, you can order the size in size, as not at the waist cut is made. The dress came in 2 weeks in Moscow.
The dress is super cool. Stitched qualitatively, nothing sticks out anywhere. On the height of 162 cm and the parameters 83/67/101 village is good.
Detailed post and video review in Instagram and Telegram @ nadymoz. The quality is excellent. The fabric is dense, pleasant to the touch. Different from the store's photo color (it has cold coffee shade, and I have lighter and warmer). The dress itself is very free, but the belt can be beautifully assembled. At my height 171 in length perfectly approached, sleeves are also good.
quick sending,beautiful suede like fabric,gorgeous color.Love it.Great store❤
Dress of standard size, suitable for 40-46, my parameters are 92-68-92delivery 2 weeks, I recommend
The color is different from the photo. Light. And so the thing is good. Very nice material, dense. Not ironed, the parameters I have are very small 170-46/84-60-87, it sits all the same well, I think on women it will be even better to sit. And also put an elastic band for hair, very nice, thank you)