SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool pants)
Good Pants, quality, dense material.
The goods came quickly. The fabric is pleasant to the body. No smell. Threads do not stick out. Daughter is delighted
Thank you came the parcel as a whole
Not bad pants for their price
100% nylon, feel though delicious to! Order called a XL if your long legs have.
At 46R just
Good Pants, ordered for height 165, I just
Well packed. Apparently, in connection with the new year holidays, the parcel was longer than expected. And sent quickly. The quality is excellent. Print Super. Took on the growth of 178 size 2XL .. as for me, short for such growth
Pants are cool, the fabric is pleasant, sat down cool, thank you.
Delivery is very fast, came in 10 days, the quality is good, not one thread does not stick out, a little there is smell, but its almost not felt, the material is pleasant to the body, I ordered the smallest size for height 160, thanks to the store
Not bad pants. Shkan synthetics, but for such a price is very good. The seams are even. Print bright.
Ahuenye
The quality is very pleasant, but it was worth a larger size to take them as an oversize
Quality like, pleasant to the body. On the height of 170 they are ankle. It's probably fashionable. Because the photo is the same. But the Yab wanted for itself longer. All right. I will be in the trend but the volume of the hips is 90. Weight 57. I took the size XL, I do not know if the length would be reduced or not, but the leg is wide, you can wear it. Not scary. You can try to take the size of L.
Aoaooa they are just a gun!!! Very cool!!!!
Corresponds to the description, came quickly to Krasnodar, were well packed. I'm happy.
On the growth of 175 took the size of 2XL in the hips is not much too small, but at whom they are less suitable ideal, the fabric is good does not shine through to Kazakhstan for 1 month