SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just perfect material hyper fluid, well High size and even a little tightened (adjusted) to my size, frankly it's better than Bershka h&m etc for me
The fabric is thin, but does not shine through. At a height of 165 cm and a waist of 62 cm the village is perfect
Love it! its perfect around my waist, but it was a little long so i did sew it a little
Pants sat perfectly, at a height of 177 below the ankle, at the waist (73) normally
Great pants. On the growth of 174 took S. quality top!
pants are amazing!! they shipped pretty quickly and they fit great!!
Pants excellent took her daughter to a height of 165 and 88-60-90 sat down, like poured, along the length of the pants is also ideal for her height. There are no questions on the quality, everything is neat and good. The print is made qualitatively, calmly survive machine washing. Look original, the daughter is happy. Before the St. Petersburg came in a month.
At the waist circumference 65 M sat well, made pants just super! I'm very happy
A little small, but in general Super, Pts cool! Came quickly
Looks exactly like the image, only thing is the sign feel stickers, the waist part is small, so if you don’t have a flat stomach like me get a size up. It took 11 days to come (UK)
Klaaaas shipping some 13 days usually to my city deliver about two months I was shocked by the Krch. So the material I thought that it was denim but no kind of like silk does not shine through the dense fabric drawings clear Kroch vaasche super size to size recommended
Perfect, I love them, I have a lot of things from this store, I have a size 34 and they fit perfect waist, perfect length and that I measure 1.72
For the summer, the fabric is light. The parcel went a little over a month. Height 170 cm, size L perfectly fit
The product corresponds to the description. Pants are very cool, and most importantly-no one will have such, the size matches, these things burn in the dark, but weakly, very beautiful, came in just two weeks, I was very much waiting for them, and most importantly, that everyone asks where I took these
I’m absolutely in love with these trousers! Possibly my favourite trousers<3 they fit perfectly and are so flattering!