SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute dress! I ordered the size with the length of the product well, and in the chest honestly) in general, you can wear it)
Excellent quality, despite the fact that the material is 100% polyester, the touch is like six, very soft, pleasant to the body, although it was not very wrinkled, but those single folds I inked to smooth. So calculate the time if you want to wear a dress on the eve of leaving the house... The sleeves are quite a little short, but this is my eternal pain, so I'm glad and so) the belt is also qualitatively sewn. I recommend!
Cool dress, not short, long sleeves)). But the delivery was super long, more than 2 months. Thank you!)
The dress is very warm, like a plaid, pleasant and cozy. But the size of me is a bit more, so it's fat. But maybe I'll figure something out.
The dress is wonderful. It came quickly. Exactly as in the picture
Took the size of ES, the village is perfect! Cloth is dense, all as in the picture! Made on conscience) came 10 days before Samara
Super! High Quality and cushy!!
the quality is good. well constructed. I usually wear size m in US. I sized up. fit me perfectly. the dress is not too short for a 170cm tall girl!
Magic dress! Super nice fabric, quality sewing, very beautiful style. Lovely belt included. It came in 8 days in St. Petersburg. Heavy, for autumn-winter-spring is excellent. I wear top 42, bottom 44 with an increase of 174-I ordered M. The village is good in all respects. It was possible and with was ordered quite. Good store! Sent quickly.