SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods to Kaliningrad reached about 2 weeks. The quality is excellent, the seams are even, the fabric does not shine through, the threads do not stick out, very light. Not all buttons are growing. In appearance exactly as in the photo.
Took M, growth 160, 67 kg. Perfectly fit, well sits
Order to Moscow was a month. I ordered for my size 44 village excellent. The dress corresponds to the photos of the store. Looks beautiful. I am satisfied with the order, I recommend the store!
I did not communicate with the store. On the parameters 93x79x100 166 cm took M, slightly diverges on the chest, uncritical. The dress was steamed by a steam generator, I think, smoothing the sleeves with an iron will be problematic. In general, it is happy, but for me it is short: front and rear length is suitable, and on the sides there is no. Sent for a long time.
I really wanted this blouse (for my height as a dress you will not wear), took with a coupon Ali for 669 rubles. Blouse shines through, the material is similar to crepe-chiffon, does not stretch. At its 46-48 L-Ka is good, but on the big chest, in my opinion, it looks not very, the height of 178 sleeves are slightly short, not critical. The quality of tailoring is not very, threads stick out, buttons at different distances from the edge, the strap is sewn crooked, so on the chest a small influx. I will wear, with leggings very well, but for the full cost would not buy. The store sent on the last day, already thought to cancel the order, but came quickly.
Cool dress. On the rivets. Looks good and without a belt. Pat and will be chic)) I overcame the comments, they say little. My size M, ordered L. A bit more, but still looks good) I recommend)
Excellent tunic, on the growth of 158 og 93 came up perfectly. The seams are all smooth, neat, the threads do not stick out anywhere. The fabric is polyester, but the body is pleasant, the lace is also good. Fully corresponds to the photo from the store.
Quality is good! The seams are even, on the parameters 92 72 97 the village is excellent, the dress of the mute shines through, but with white or beige linen will be excellent. The store sent the dress with a delay, but warned about it, I agreed because the dress is not in a hurry, in a gift for waiting put a selykonovy rubber! It was a month to St. Petersburg, I recommend.
Unreal dress! Very beautiful! It came quickly, weeks for 2
Super. as photo. 2 weeks delivery.