SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with the purchase, came up perfectly at 46-48 Russian size. Color as in the photo of the store is very pleasant.
superbe!! elle est très belle! jolies couleurs, tissu bonne qualité ! taille parfaitement bien
J’aime beaucoup , bon il va falloir que je perde du poids
Exact description. Fast shipping. The seams very well made and all topped up. The fabric is pretty. Saturated colors and defined drawings. The dress is beautiful. Size s is big for me.
Купила 26 июня, получила 17 июля в Башкирии, да доставку 5 баллов. На свой рост 165 см, обхват груди 99 см XL сел хорошо.
Very nice dress in leaf holder very light transparent attention but for the summer it's perfect thank you to the store
Very beautiful and quality dress. Took red in size s. At height 167 cm, chest 80 cm, waist 60 cm and hip 90 cm this size suited perfectly. But slightly great in the chest, but I solved the question with a pin) to Belarus the parcel came quite quickly taking into account the pandemic, in 5 weeks! The store perfectly packed the goods, sent quickly, answered all questions about the product. The seller is really very good, I often buy things in this store :) in quality all super, perfect stitches, washing labels, ironing and so on. The dress is really cool, in hippie style a little, I love it) composition: 65% cotton and 35% polyester. But the fabric is very nice, as if only cotton. The dress fits under sneakers, ballet shoes, sandals. Nice thing for the summer. You can wear it without underwear, the fabric does not shine and is very comfortable) tied to the right, like a robe, so in size first look at the chest, my size will exactly fit the chest 90 cm product I recommend :) my Instagram @ marizovaa
I love this perfect, the fabric is good and soft not transparent. The size fits. I recommend the store
Nice dress style robe, with Bucha. The floors of the dress are tied to the ribbons of the belt sewn on the sides, one edge is stretched into the inner hole on the side. The size I took M on my parameters 90 - 63 - 92 in the end, the dress village is good, only the chest is too open, so I will fit under the dress bottom top, I advise to take on similar volumes size L the material is similar to satin, gentle and soft, does not electrify and does not shine. The print is bright and clear. Sleeves are wings. The length of the dress at the height of 170 cm almost in the floor. The dress is beautiful, for the summer will be good, I recommend.
Beautiful dress! I ordered in size s my parameters 84-63-90, 48 kg weight, 164 cm height. On my options the dress sat great! But! What is the charm of this model, that strictly in the parameters can not fit! The dress smells, the volume in the waist is adjustable by the belt. And just in case, look at the measurements on my photo. Please note, in the photo I'm in sandals (Platform 8 cm) and dress almost to the floor! The composition of the fabric pleased: 35% cotton and 65% polyester. The quality of sewing is worthy, I also suggest to look at the photo! All seams are smooth, overcrowded, there are no threads. Delivery fast, about 20 days. The order is satisfied and can recommend!