SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Здравствуйте, быстрая доставка. Платье класс, отличный материал, очень понравилось. Хорошо село по фигурке. Рекомендую к покупке.
Cool! It came quickly. Track tracked. Fabric staple. Easy. Convenient. I will take it in a different color. Recommend. Thank you store.
Ordered size XL, wear 50, height 168, dress length-to-floor, sleeve on elastic, can be adjusted, the fabric is very pleasant. I liked the dress, I did not communicate with the store, thank you.
Delivery to Moscow for a month, the track was tracked to the place of delivery. Nice dress! The fabric is natural, pleasant, almost does not crumple. After washing in hot water, the village of centimeter by 3, the village is ideal for the figure. The water was a little beautiful, not much. At 164 height, OG 100, ot90, OB 100 the village is excellent. But it would be more beautiful to lose weight. The buttons were blown immediately, with a belt nicer, the waist is overstated. Purchase is very satisfied! Thank you to the store)). Ordered in a different color.
Delivery less than 3 weeks before SPB. At 96-70-105-ordered L. That's right. But it was possible to order more size. The dress is wonderful. Light, drunk to the body, cotton. At the height of 160-long in the floor.
Goods came quickly, my parameters og-99, from-87, about 112, 170/77, wearing 48-50 rose, Euro 42, village perfect, loose, dress long, satin, nice to the body, for the summer is very good, the color is closer to Brown, there are no claims for tailoring, the store recommends
Dress nice to the body light. The length is perfect. The size chose by table. No smell, but the threads are strong. Buttons sewn uneven. The zipper is fine, but I was wearing the dress with a zipped. In principle, the dress is cute. Thank you!
The description is accurate, the dress sits well, take, only went 1.5 months, the chest volume is 106, waist 89, if the chest does not fit anymore!
The dress fabric very nice. Same as description
Pagaliau vėl Radau nuostabią suknelę. Pasiuvimas Labai kokybiškas. Užtrauktukas Eina per visą nugarą, todėl lengva apsivilkti IR gražiai priglunda prie kūno. Medžiaga puiki. Nėra jokios sintetikos. Tai švelni medvilnė. Suknelė nestorina, netgi lieknina. Nešioju l-xl dydį, puikiai Tiko XL. Tiesa, prekė ilgai keliavo. Ačiū pardavėjui už parduodamą grožį IR sąžiningumą. Dabar pirksiu antrą Kitos spalvos suknelę.