SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Рубашки классные!! Заказывала три расцветки - все цвета, фасон, качество и размер все соответствует описанию. Товар пришёл довольно быстро. Рекомендую эти рубашечки однозначно, они супер!!!
Generally super quality, looks expensive
The shirt is super on its S ordered s well that I did not order more.
The shirt is cool for its price, the strings are not critical, the color is the same as in the photo
I was very surprised by this beauty... This is my most successful purchase recently. The quality of the shirt is so cool that it looks very expensive. I'm very very happy!!!! Thank you to the store, the goods were sent very quickly, for 2-2,5 weeks it was already with me. Sending New Mail to Ukraine. Happy. Recommend!!!
Посылка пришла быстро, но пуговицы были очень слабо зашиты и на одном рукове не было отверстия для пуговицы, в целом рубашка смотрится хорошо
Is the second to ask! Have same high quality and more tours live
The shirt has excellent factory quality-smooth seams, no sticking threads and defects, pleasant to the body fabric. The shirt has a classic style, accessories for pearls. On the parameters 83-64-91 and the height of 173 in the size of L sat perfectly! I recommend to buy!
Under the button on the pocket there is no loop delivery fast to wear to tall girls with long hands do not recommend
Cool shirt, very high quality, slightly stuck out the thread, but it's not scary.
Cool shirt!!! I liked it very much!!! Came without defects, without an unpleasant smell, the only thread stuck out, but they are easy to cut. The shirt is pretty heavy. Looks cool, a small oversize. The buttons are very beautiful. In general, I recommend to buy.
Gražus švarkelis, kokybiškas, viskas Pagal aprašymą
Nice shirt. On the growth of 174 sleeves are short, but I will still wear it. In the rest there are no complaints
The shirt surpassed all expectations!!! The quality is super, the buttons are sewn not firmly but these are generally trifles! At its Xs-s took the smallest size and I was right at the time!
Nice shirt. Heavy, dense! 100/100. And the buttons of what are worth. Bought for 1453,19 came quickly
Ordered on November 11, received on December 8 in Moscow. The shirt is thick, beautiful. Measurements for size L-og 118 cm, length сзади-75см, ahead shorter, the length of the sleeve from the neck 68 cm (short for height 169 cm) I will wear, thanks!
Excellent shirt, dense. Size m is good at 42 Russian and height 170, less is not needed
Delivery 3 weeks. Quality is good. A little thread, not critical. The buttons flew right away. The description matches. The size is also OK for 50.
Cool shirt❤, Heavy, the threads were minor, easily removed, sewn smoothly. The smell was a little, but after washing everything went away. took on height 174 size L, not very much like an oversize. The Russian size is 46-48. The sleeves were short, not critical. And by the way, I came to Kaluga in 2 weeks, very quickly the store sent it. shirt recommend