SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличная куртка за свои деньги: качественная плотная джинса, хорошая вышивка. По рукавам и размеру подошла идеально, я взяла М (по отзывам) и не прогадала. Мои параметры 100-70-100, обычно ношу М. Доехала быстро, недельки за две.
Chic!!!
The jacket is cool in quality. Personally, to me-short sleeves, I think-all individually. For the first time in several years of use of this site, the product came with this neryat smell, which I have been reading about for years in other reviews-with a clean me of On its parameters 98-76-106 took XL.
My love fast delivery. Thank you store.
Super cute coat, I am in love❤On The size fits very well I have a xl order for my 77kg and 1,60 cm I recommend it to Thanks store
looks exactly like the picture love it
Perfect and very fast.I put photos of real measurements, to help.Rubber on the hem to adjust. Very nice blue. It smells like bleach at first, but it comes off right away
Rluxury denim, no words♥️ In the store for such money, of course you can not buy)) there is a little smell but it's nonsense, even the sleeves are not short My height 175, weight 60
I wanted it for a long time, came quickly))) I'm delighted, I like it very much! At its size S, took M
Jacket rozm L good for person wearer M/L as oversize. I have a 98 at bust and 83 waist. recommend beautiful quality naszycia.
Very high quality, beautiful and comfortable jacket. Textiles are good, the seams are even, the embroidery is detailed. Delivered quickly, days in 10. I'm fully delighted. Thank you store!
брала племяхе...мерила на свой беременный пуз)))очень круто.качественно. быстро . бахрому можно отпороть кого интересует.
Cool denim! Neat embroidery! The only thing, very staining the skin, while delivering from the package, felt and considered the seams-fingers were black. Washed, let's see how it will be, but in general very satisfied, the order to St. Petersburg reached quickly enough! I did not communicate with the store, I recommend!)
love it .its just perfect . same as the picture .very well made. I'm 163 cm . 88 chest. took m size . juscket is little oversize .I'm happy a lot I recommen 100%
Great denim! As in the photo of the store! Came quickly, to Kaliningrad in 2 weeks. In a couple of places stick out threads, but it's not critical at all! At the autopsy, there is a smell similar to chlorine, I think it will quickly fade.
Jacket very I like. I am low, so wzięłam size S. The jacket has a little short sleeves.
Very pretty. Small size and sleeves are a little short.
Great jacket, XL goes good with german DE 46. The jacket is long, has nice pockets. Design is realy nice!
Beautiful! Stylish and does impression! Rozm M good for S Material really cool
Cool denim! The color is so slightly shabby, as if slightly boiled. On me the size S, the parameters are my height 1.63, weight 49, sleeves Butt, if you want an over, then you need to take a size or two more. In general, the performance is good, the lines are even, there was no smell.