SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super boots, already walked in them at-15 ° C, very warm and comfortable. Thank you, recommend. On my 38,5-39 size 40 perfectly sat down.
Very satisfied, everything is super, the quality is high.
I usually wear 37, ordered 38, and they are perfect. I recommend the store.
Very satisfied with the purchase .. The quality is excellent ..
At 37 r-r took 39, chuuya slightly great, but it's not scary, if still a warm sock, generally good)
Delivery to St. Petersburg, came out 25 days. Of them, 10 days delay at customs. Order was tracked. By size, stop 24,5 cm. Took 25. Slightly more (half a finger in +) comfortable. Time will show.
ботинки полностью соответствуют фото продавца,на моём фото они чуть темнее,длина стельки 23см,но внутри они достаточно свободны,на стопу 23,5см отлично подходят даже с теплым,но не сильно толстым носком(нога у меня средней полноты).Мех мягкий, красивый.Но...сами ботинки,если не считать только то,что внешне выглядят красиво,по качеству вообще не понравились.Во-первых, подошва жёсткая, неудивительно,что многие пишут,что она у них лопнула даже после не длительной носки, во-первых вторых,верх ботинок, действительно, хлопок,как написано у продавца (я это пропустила мимо ушей, поняла уже, когда их получила)это не какая-то искусственная дешёвая замша,такое ощущение,что это картон, проклеенный замшевой тканью, поэтому носить их только в сухую погоду,а то развалятся вообще полностью,не только подошва.В магазине бы даже даром не взяла, т.к понятно, что они одноразовые.Звезду не снимаю,т.к.к продавцу претензий нет,у него всё заявлено верно и вид у них красив.Так,что решайте сами покупать или нет.
Came quickly, the quality is good. I took on the size more and did not regret it. With warm socks just right.
Товар, спасибо продавцу,пришёл на 12 день, ну очень быстро. Кроссовки лёгкие, удобные и тёплые . На свой 36,5 взяла 37 и всё подошло, ещё и тёплый носочек можно будет одеть!!! Очень приятно иметь дело с этим магазином!!! Всем довольна!!! Рекомендую!!!!
Got there quickly. Tracked. At 39 took 40-small. Butt, on the insole vrodi and correctly, probably due to fur, the thumb rests. In general, boots are good.
Boots are beautiful, all as in the description, for a warm winter. I wear Russian 38, I took 40 here, only came up-only, you can not wear a woolen toe, but you can try it with tight. Got there in two weeks. I did not communicate with the store.
Удобные, красивые, без дефектов. брала на размер больше, идеально подошли
Boots in excellent condition all as in the description, delivery 2 weeks in the Sverdlovsk region, the sole does not slip on 38,5 ordered 40 size, fit in size
exactly as pictured. so cool
Super fast shipping. October 11 ordered, November 3 received, less than a month since the order. Shoes as in the photo, artificial fur, but warm.
Пришли в Украину за 19 дней, ношу 38 заказала 39, все хорошо, на теплый носок отлично. Хорошие боты. Упакованы в пупырку.
Boots are chic, small size for size, I hope they will not slip, they came quickly thanks to the store)
Pretty. At its 37 took 39 size. 38 would be small, so guess. In life, they look like in the photo. All OK.
Delivered very quickly in about 2 weeks. The shoes are super. A little bit small.
Really liked, awesome. At 39 the size ordered 40, very slightly too big, less would be worse. Color, as in the photo, comfortable. They came pretty quickly. I advise everyone.