SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ótimo produto!
Cool cover and pictures cool
The cover arrived in 20 days. The quality is excellent, all the holes in their places are protected from dust holes for charging and headphones, the buttons are well pressed. The frame is glued on top of the cover, so it will probably get dirty. As a gift, the store put transfer tattoos with Pokemon, very cute)
The store put stickers as a gift. The frame itself on the case comes a little on the bezel of the camera, I do not see any problems in this. All pictures are included as in the description.
Very high quality, the papers are very firm, free Winnie the Pooh temporary tattoo added as a gift which was cute
Good cover, I advise
Finally i received them and they looks good.
I have the phone case on right now and will be buying again because my friends wants one too!!
It took a very long time, 2.5 months with tracked delivery
I am positively zaskoczona protection, it is the first store which so well zapakował thing and as for the housing is great, pictures are taken with thick paper, so rapidly not uszkodzą. But if you are looking for housing, which protect in some extent your phone is unfortunately not this
Quality cover, the pictures are clear!!! It reached Orenburg in 3 weeks. I'm happy, I advise everyone!!!!
It's beautiful and I'm coming very fast. 2 weeks approx.
Good cover. Ideally sat on the phone
In Kazan for 34 days, all Super)
Very cool case) quality, fully protects the phone
Ahuena. Just 10/10. Exceeded expectations.
Super fast! Less than a month to come in! quality looks amazing and for the kpop stans, this fits photocards too haha
Fine! So Much longer than a month time. And the pictures go behind the case and you can there not in sliding as I thought seen on the pictures
It’s so cute! I’m so happy with this purchase :) and came some tattoos
It took about a month to bashkiria. Packed perfectly, the cover itself is quality, dense. There is a plug for charging. Pictures on a dense picture, printed perfectly! On the phone, the cover sits tight! Seller add to favorites
arrived fast and was in good condition
Took as a gift to a friend, looks very cool) as a gift put some stickers with disney princesses. Got to kaliningrad in about three weeks, sent quickly. I recommend
Very nice phone case! There are dust caps for the headphone jack and charger hole, a very nice surprise. Easy to put picture in the Polaroid frame, took only one try, may take more for others. Came with all photos. Overall very high quality with simple design.
Really in love! Looks perfect and fits well. Unexpected cover on charging port that I’m not sure about. Only wish is that the photos had a way of securing, but still love it.
Came in super early! I am satisfied with the product I have!