SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They're amazing it hasn't taken a week, I'll order more, the size fits the measurements
Came in 12 days in the Moscow region, very satisfied with jeans, in the summer the most it is in them to drive. Ordered XL for height 173 came perfectly.
I like these pants very much, they are of very good quality and arrived sooner than expected, thank you!
Great jeans. Beautiful design
Just fire, pull on the design
how they looked in the picture good quality for the price
amazing, i just love it.
amazing quality and length, I was genuinely impressed with how nice it was when it cane
Quality is good. For me, a very wide leg at the bottom, but this is not a claim) Maxim will make shorts
These pants are so awesome… The look is on point, the color is just like the photo, but I had to return mine because the 3XL Asian fit is still to small for me. I’m USXL. If they made these in my size for real, I buy them again in both colors!
I'm 1m86 for 73 kg and it fits me perfectly. He's beautiful. Just a little dark compared to the photos
They are the hostia I recommend 100% the fabric is not that it is of great quality but they are super well weight 54kg and I have taken size S.
It’s so cute and fit perfectly
For people who want to buy them and don't trust them I recommend 100% seriously haven't let me down or scammed are of good quality and the embroidery of the drawings is fantastic, I attach
Суперские не добавить не убавить талия 71 бедра 103
the quality is very good, I like this pants too much, I measure 1.75 and an XL was my ideal pants
I love these pants! No awkward fit, looks very good and is baggy. Very comfy and the quality is good for that price!
Джинсы классные! Доставка быстрая! На женской фигуре, сидят конечно же по- другому) подойдёт как мужчине, так и женщине, единственное, на рост 175, длина впритык. В целом очень довольна, продавца рекомендую!
Perfect, soft, comfy.. purchase, it’s the best out here mehn
supérieur à mes attentes , pile à la taille 1m69 et un S me taille bien , envoie très rapide