SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute vest it's super thick as I wanted
love it
idk what to say, umm cute sweater, thank you to the store, good for its price
Everything is perfectly packed, there is an unpleasant smell, but I think it will pass after washing.
Perfect in 12 days I did not discuss with the store
I really liked the jacket, soft and pleasant. The store put a gift and coupon. I ordered myself a skirt. Delivery mega fast. The order was taken at the point of issue Pyaterochka. The color is mustard as desired.
The Lipetsk region arrived in about 3 weeks, normally. The jacket really pleased: dense knitting, pleasant to the touch, warm. Came in a regular package, as a gift put a rubber band and a discount of 10%. When she pulled out of the bag, she smelled very bad. Rinsed with liquid shampoo, a small smell remained, but no longer as bright and unpleasant, smells like any new thing. On the growth of 156 in rukovy is ideal, but the length is too big, I would like a little shorter.
Thank you very much
Conform to the perfect photo!
Pleasant calm color! A good cardigan for this money. Some of the threads stick out, there is a smell of "Factory", but quickly weathered. Cardigan is surprisingly warm. In my opinion, too overweight, on rus.42th size (og 92 cm, OT 64) the cutout is too large, the cardigan itself is very wide-it's difficult to fill On the height of 167 cm to the middle of the thigh. Was packed in plastic bag. Also the store put the promo code.
A good cardigan. the threads do not stick out, the smell is factory. The size 44 of course is free, but it should be. Thank you
Cardigan fully corresponds to the photo and description in the store. On my parameters 80-65-89 landing oversize, the length of the Cardigan itself on the height of 157 cm is excellent, but the length of the sleeve is back to back (((( The material is mixed, I think the synthetic thread prevails. The mating is beautiful, large. Sewing is not very neat, but since everything is inaccurate from the wrong side, I do not reduce the evaluation. Buttons are plastic, tortoiseshell coloring. The color is very pleasant, I do not know how it is more correct-lilac or lilac. In general, the cardigan is beautiful, relevant, it will be combined with many things.
Comme photo
It’s very fast delivery in 10 ten days , I never expected ,cute and good delivery
The blouse is excellent, fashionable knitting and model. In the composition of the yarn something inexpensive. On my parameters 96-78-98 cm, height 160, Weight 62 kg sat well, just like on the model and the length of the sleeve is the same. There is a small smell of factory impregnation, when washing weathered. Who will need to lengthen the sleeve, there is enough stock in the seams, you can spacer and add 1-1,5 cm
Super !
Totally corresponds to the photo, very happy for the price it is thick and hot. I recommend (beware of my fault he left darker)
The goods came, an interesting cardigan chick, fashionable, for an amateur. I did not like the beginning, but the more I try, I like it more and more. There is a small smell, but it is not critical. My parameters: 94-80 - 98, height 160. thanks to the store, delivery is satisfied.
Cardigan is gorgeous. I'm wearing a clear oversize. The sleeves are not short, as is the length as a whole. Lavender color. Well, there were threads, so it's bullshit. It's easy to fix everything. As a gift put a rubber band for hair and a coupon.
I'm very pleased with the cardigan. With all the discounts I bought it for 970 rubles. On my parameters og87, ot62, ob87, height 1,55 cm. I wear XS size, sat down as an oversize.