SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery, super product. Bałam up with when growth 175 can be too short, but are OK. The only problem is scary fragrance.
bello
Брюки хорошие , тянутся отлично ))) брала размер М , рекомендую;))) пришли недели за 2
Брюки получила быстро за 13 дней. С размерос ошиблась,начиталась отзывовоэ и взяла на размер больше. Постараюсь ушить. Ткань тонкая, пахнет кислым чем-то. Денег своих не стоит.
Delivery to Belarus: 48 days. The track number was tracked all the way. Packaging: Postal package + native transparent package with sticky tape. On its parameters 82/61/86 and grew 165 cm, ordered the smallest size s. At the time of purchase the XS size was not. S-CA is very large on my parameters. It's offensive. They liked the pants. At my height in length the update is great just below the ankle. I think girls with a height of 175 cm. It will be perfect. The quality of sewing is good: the minimum of threads, the seams are smooth.
Delivery only 3 weeks, tracking norms. The smell was unpleasant present a little, after washing disappeared, but not quite, A couple of times I will wash and perfume to help, in general it does not interfere since the quality is excellent! I was so afraid to order them thought they would come too dense or vice versa thin! But the pants are great! size chose by table (indicated above the record opposite the name!!) On its parameters 71-95 weight 60 height 158 generally wear 44-46 but these pants sat well straight drowned tummy and hips, the ass is really a little flat in them, but it does not look like a little bit or anything, I will wear With pleasure! You can really combine at least with what heels boots blouses classic polo shirts and so on a large field for overclocking fantasies. Still in them is hot, as it does not allow air material! But the effect of the Bath can go whim!)))))))))
Good quality. Very happy. RECOMENDED
The size corresponds to the European. The quality is good. The fabric is slightly elastic.
Very cool leather pants. The reviews are truthful-take on the size smaller, they stretch. at the height of 169, at og 86, from 73 and about 98 size M sat perfectly, freely in the waist even. Read the full review on Ali sophie_med
Pants of good quality, but short on height 170 cm. I'll come up with something. Shipping less than the month 19.03.2020 ordered 06.04.2020 received. Thanks to the store, I recommend for height less than 170 cm.