SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color was a as shown in the picture and I loved the fabric will definitely order again burmt you have hips and but please order a larger size. I will have to order a bigger size it was too small so I will order a extra large for myself.
this the second set I ordered. true to size, recommended 100%
Es increible!! Muy buena tela y se adapta perfecto al cuerpo. Tengo una 38 de pantalón y pedí la L!!
Looks just like the picture. I thought the medium was gonna be to small but when I slipped the shorts on they pulled right up. Now I did hear a little snap in the threads but nothing was noticeable out of place. I am 5'3" and 160 lbs shipping was too long it took 2 months.
I love it! The color is great.
I love excellent, I arrive before the agreed date I will order again with the same store
The suit looks the same as in the photo. Ordered black, so as not to shine through, as well as on the size of more, so as not to press. The whole village is good. I do not attach pictures. I chose the size according to reviews. In principle, there is a size in size.
The Fit is Perfect. Came Fast. Recommend this store !! Products are sewn amazingly and looks expensive. Color is very bright. but I love it. can't wait to wear this out!!
Súper de echo compre el naranja que es precioso también
Beautiful color. Sits well. Only here the shorts are very translucent. Under the tunic will be normal... but it is not possible to wear together, it's very clear) in the photo this does not transmit
as perfect as the picture
material soft looks exactly as picture.. store always rely to messages fast
Bright, orange sew perfectly, in the salad thread, Curvo sew
Cool set, I recommend 100%. On size C took M. Sat down right
Love it! Fits perfectly and was just like the description said
This outfit is amazin..... the description is very accurate but shipping is slow I order this item 4-15-2020 and I’m just now receiving it on 6-29-2020
The material is nice and smooth. it is not see through. The opening on the chest is a little bit bigger than i thought. Overall i like it.
The suit is cute, but it came with stains-I still did not wash it. On the volume of 94/67/92 took S.
Delivery about a month, with the store did not communicate. Nice suit. Very bright, I like it))
Super cute! I love the top, I wish they sold it separately