We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There was a quality problem, the store handsome covered the costs of fixing and I'm a star in my wonderful jacket. In general, the quality is good, but I was not lucky and at the end of the sleeve was not enough filler. I recommend to everyone
She took for her daughter, 5 years old. It seems that it was necessary to take an elongated version, very short. No loops, changed the hood and sleeves, removed the horns, the photo is not the final version. I also add loops for the belt, an additional tier on the bottom, cuffs
Chic jacket. If without weighting, the color is gray with overflow type gasoline. In the light of the headlights bright white, when the phone flash rainbow. Carefully read the measurements, if all is true, sits perfectly. I liked it very much, it was sewn neatly, the threads do not stick out, there is no smell. I highly recommend to order. She took a long one. Length as photo one to one.
I'm delighted. On my parameters 115-100-115, weight 95 it is difficult to find a stylish jacket in size. I ordered without a lace. I was afraid that it would be like a short topic (looked at reviews), there is just a short jacket on the belt. Packed well, sits cool, stylish very. Itself is black, but when it gets light starts to pour in different colors, like stains of gasoline on the asphalt (elegantly very). Seller recommend. Honest, the jacket is awesome, no one has one.
Jacket bomb. My daughter is delighted! Thanks to store for fast shipping and delivery! Quality is good. Without extra odors. All buttons and zippers are in place and in order. Packing is good. i recommend the seller as responsible and honest. Track tracked!
i love this jacket alot looks just like the pic and fits perfect and the colors under a light looks amazing
Very beautiful jacket fits perfectly and i love it!
Very good quality! Material is very nice, coat is lightly quilted and warm. Pockets are functional. Hood is a nice good size--roomy but not too big. Parcel came within a month.
Whoa! This is amazing!