SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality. The size is small. Delivery of Kharkov 14 days
I read reviews and took L to my usual C and excellent! Plush blanket type material, it is quite thick, long sleeves, qualitatively packed and sewn, did not smell, I came quickly. Recommend!
Entrega rápida mesmo na pandemia! Lindo casaco, bordado com pedras e todo forrado
Полностью соответствует описанию, села на S идеально. В паре мест торчали нитки, но это не критично совершенно
I'm usually S asked for m, but it's still a little narrow on shoulders. I suggest an L (90 cm bust)
Absolutely beautiful jacket - very happy with my purchase - stunning design even better than the photo . I ordered a size LARGE and I am very glad I did as it is small on my size 10 figure and hardly fastens at the front. I am normally a size SMALL so would advise anyone to order at least 2 sizes up from your usual size however I do love the jacket :-)
Class jacket. No smell, garnies. Оригінальна. I wear XS-S, s. About '83, Talia 62. I think it's like yak city on men. Hto bielin in the house on the decree of centimetriv Ter I think Garno syada. Gachki one hundred relentmezhka treda Mili on the lock, the SHCH of the planar zrobiti obov 'yazkovo, pockets are not functional so that the combination in the side seams, ale Chi two minuci is not important, bo jacket diisno overriding. VI do not get lost for sure, I recommend it before buying.
Thank you very much .. the quality is super
Very soft skin! I'm afraid the beads will sprinkle quickly, but in general, straight cool! I like it! Ahead of the fastener on the hooks, but it seems to me that it should not be fastened
The package tracks all the way, came fast. The mesh is small in size, on the chest 95 in front, on more than 95 you do not wear this jacket. Seller attentive, with instant feedback. I took the product to the store, where I was replaced with zippers and sewn pockets (with them, really, trouble), and the store reimbursed me the costs with a discount on the subsequent order, but I offered to send it to peypal. But there was no bag with beads (but I think if the need for them arises, the seller will find the opportunity to deliver them. I recommend both the seller and the jacket❤️ In the photo before refurbishment