SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 19.01, received at Post 18.02. I bought it on sale for 1073 rubles. Quality is good. I thought it would be much worse. On my parameters 90-67-97 took M. Everything came up. I did not communicate with the store. Sent quickly.
Unrealistically cool overalls! Looks expensive! Made qualitatively, sat down as sewn on me. I received the order quickly, I recommend the store!
Very, very cool suit! The quality is excellent, stitched neatly, some threads stick out, though. Product measurements: length 75 cm, sleeve 41 cm, shoulders 37 cm, pob 46 cm, rid 38 cm. Girls, honestly, who wrote about the fact that on og 90 cm sits well/Still there is a stock, you would have torn your hands, honestly, do not flatter yourself and measure og correctly! Because my chest is exactly 90 cm, the shovchik diverges in the area of buttons, the photo will be seen, so the maximum OG is 88 by the size of M. At the waist 72 cm also tightly sat down, but without discomfort, it's just a ceiling. Hips 98 cm flew into the pants just with a whistle, I think there and up to 102 cm can be taken quietly, in the skirt will not be exactly. On the straps in the volume of 59 cm also sit perfectly trousers. I have a height of 163 cm, the length is excellent, but without a special reserve-a maximum of growth, in my opinion, 166-167 cm. I'll take the suit in the atelier, let the buttons be crossed 0,5 cm closer to the edge, this 100% will help, because the chest is not cramped in the chest as much, but still cramped.
Good suit. Size in size. I do not really like the neckline. The rest is good. The material is dense. Don't be rude. I went to Minsk for about 1,5 months. Perhaps because of the sale of 11.11 for so long. Track tracked. I did not communicate with the store.
This is the perfect suit. Fabric is very high quality, sewing too. S on height 162 weight 52 sat perfectly. 3 weeks to Saratov. Looks very expensive and unusual, I recommend 5 +++
The order was made 13.12, the Mail parcel came 3.01, received on the day of delivery, the parcel was tracked everywhere, the suit is super, as in the picture, I am delighted, the height of 160 cm, the weight of 50 kg, parameters 90-70-90 in size, huge gratitude to the store of this store, in the spring I will wear with pleasure.
It's a super thing. Quality!!! It can be in the office, and in the club, and just for a walk. I'm glad that I bought it. My parameters are 83/62/86. S. was a month. I recommend
Stunning! Fast delivery, item just like the picture, I'm a small size-perfect size! Sealed and high quality fabric, thank you very much
omg! this is a quality price. I usually wear US medium. but I size up. fits perfectly. looks elegant. highly recommended!
As they said in the reviews-a decent and cute suit))) the size of L does not look too big on the parameters 88-70-100