SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OSENI theople knitted suit! For autumn and maybe even winter. I ordered Xs. Sweater oversize, free but in moderation. Sleeves on me are of excellent length. Pants on an elastic band. The bottom is free and slightly narrowed. Elastic. My guy asked where he bought such a soft and beautiful (in size) winter suit. Can be worn separately. I really liked it. Take it without hesitation. The parcel came for a week in France My parameters are 157, 42 kg, about 78, from 63, OG 88.
The quality is amazing, the seams are even, the fabric is pleasant to the body. Pants are shortened and with a high fit, and the jacket is behind and on the sides with cuts. Looks all very stylish.
My height is 167 Weight 57 Usually I take Russian 42-44 The suit sat perfectly. The length of the sleeve is as it should. Pants are short (in principle, as in the photo), for my height is good, but high need 10 times check all. The fabric is very pleasant, soft, warm. Seams-everything is super. The store put a gift. In short 5 out of 5
Great suit
Cool machine-knitted suit. The suit is warm, sewing the actual (shortened trousers), the collar (you can make the accordion and will be cool), comfortable, not pricked, pleasant to the body. Absolutely did not regret that I bought it. And even very happy! On its parameters, height 164, weight 45 kg took the size m. And I did not lose! Very cool sat on me. Quality 100%. This can be judged by this costume and other things from this store. Made as it should, without sticking out threads, marriage and other sadness. I recommend, girls! More of my feedback at Instagram @ Alina. bojenina
Nice suit. On height 160 cm weight 55 size M, bought too M. Soft cozy does not lick. Thank you
The suit is knitted, very soft and pleasant to the touch. Sewing neat, unnecessary threads were not. High landing at trousers, excellent stretch. Sweater free cut, very comfortable. The most it is for walking and for everyday life. On the parameters: height 165 cm shoulders 42 cm 80 • 65 • 95 came up size m On the sleeves there is a small stock, the length of the trousers to the ankle. more reviews in my Instagram: @ masha_sokk
Warm knitted suit of cool quality. Soft, cozy, for autumn will be comfortable. Shortened trousers, but looks good. I sat perfectly, I have a size s. Full video review in Instagram @ mariya_shubina
ESU patenkinta pirkiniu. siuntinį gavau per Tris savaites. Puikiai supakuotas. Ačiū už pridėtą dovaną,plukų gumutę. Užsakiau m dydį mano apimtims Ugis 170, L AP. 75, KL AP 95 šiek tiek trumpokas. Norisi ilgesnių kelnių. Rekomenduoju IR žymiu 5 žvaigždes. Thankyou
10/10