SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful outfit, look great. Love it.
Quality is just fine! The blouse looks nice, but the skirt will have to be sewn, too large. Delivery 22 days to Moscow, came in one package with another order, track number tracked. Blouse can be worn with what you want. From the Heart I recommend)
woowww amazing dress! very good quality! Thank you very much!
The product is just a bomb, the costume is unreal and very good quality, nowhere is there thread, everything is perfectly stitched! Delivery is normal as usual month. I am completely delighted with the goods and the store. Thank you very much I will order more. And thanks separately for the bonus. Sinful
Loved A little transparent, but will nothing the seamstress will Line
Precious Taya L Perfect Weight 75 kilograms and Mido 1' 62
It is equal to the D is Crypt, good quality and very nice, now it is missing to prove it to me I arrive super fast Thank you store
Delivery more than a month, the suit came well packed. It is chic, the quality of tailoring at the highest level. On its parameters 85-64-85, weight 50 kg and height 156 size s came up perfectly. Skirt of medium length, back zipper and elastic band due to which the skirt is slightly stretched. On the top, on the back of the zipper. Can be worn both together and separately. I advise girls with a good figure.
Super fast shipping to UK 7 days , ordered on 11.11 arrived on 18.11. The suit is just a Bomb. Very chic. The fabric is polyester with Spandex . It is stretchy and elastic. I am in love with the quality of the lace. The suit has zips. I ordered size S , the suits is big for me because I am size XS( UK 4). I am 83-60-90, 48kg. I am happy with my purchase. Will order for my friends as a present. Thank you Seller. Definitely I recommend the item and the store.
Ordered size Medium .. normally I wear Small US size and this one fits perfectly !! It matches description and pictures.. the skirt has a back elastic and zipper .. Lovely material ... a bit transparent but beautiful regardless.. <3