SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress of delicious quality! All as in the photo. Odorless, threads do not stick out. I saw this on the blogger when she was in the Maldives. I do not know how she went there, all the same velvet... the fabric is very dense for summer, especially for the ocean. In Moscow reached about 3 weeks
I will try to buy another green one. It's really great!
This is so cute and I love the material. I’m looking to pair with gold heels
Amaaazig! the fabric is gorgeous and the dress is so pretty!
Beautiful I do not regret buying too beautiful
I love it too she's beautiful she's just beautiful I love it
It a bit over sized, but looks that way on the model so I was expecting it. Super comfy dress and very soft.
This is my favorite dress at the moment! Honestly worth the wait
I just received this today. I love it. It is really beautiful fabric and the sheen is rich looking. It runs a little larger than I thought it would and that's great.
Very cute and comfortable but on the bigger side. I personally like it more as a cardigan, gives a sort of retro look.
Echt helemaal top ik had de groene en super snelle levering!!!!
This shirt/dress came just as expected :) it fits great, a little loose-ish as shown but not "draping" because I'm fuller figured. I couldn't wear as a dress but wore brown stretch pants and ankle boots, went to a party and got lots of compliments! :) Yes I would recommend!
For some reason I didn't expect this velvet-like material, but it's actually really pretty and high quality fabric. Love the cut of this dress, I wear european XS and I'm pretty tall ( 173cm), but the length is great, not too short for me. It's a little bit loose in waist area, since the only available size was S, but overall great dress for such a low price :) And the shipping was pretty fast too, only 2 and a half weeks to Poland. Will definitely wear it a lot this summer ❤️
The Green is very beautiful! ! ! The perfect summer dress.
So beautiful! The material is very nice exactly what I expected to be. Fits perfectly.
The fabric is very beautiful in the sun! ! I have received compliments from many friends! Maybe I will order another purple one. It is really amazing.
Beautiful dress, the material is good.
Amazing green dress, the color is very beautiful! ! !