SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень хороший комплект, советую
The order never came. The store's guilt is not here. Order lost 5post delivery service. I called there, I felt all my nerves… in general, I opened a dispute and the seller returned the money. There are no complaints to the store
Super!
отличная хлопковая пижама. немного крой майки удивил-в ширину больше,чем в длину. взяла xl-верх оверсайз как нужно,шорты можно было бы и поспокойнее сделать. мой обычный размер-48. заказала 10.12,14.12 получила уже-супер быстро! спасибо)
Terribly long shipping
Excellent material, comfortable and beautiful. I took 2 sizes more to sit freely.
Good qulity
Костюм пришёл хороший, нитки не торчат, по качеству прям вообще восторг! Единственное не угадала с размером на российскую М, XL большой, ну свободно зато)
Delivery 3!!! Days! The size corresponds to the grid. The quality is pleasant, after washing nothing village, did not blow out. Very satisfied!
I ordered my daughter to grow 156, OG 90, OT 73, OB 96. Approached, I recommend to buy.
Quite dense fabric, easily washed and ironed, pleasant pajamas, very free cut of the top.
On the parameters og 100, from 76 to 102 the size m approached very well. Pajamas are very good, natural fabric. The only thing that gum could be softer. Came in about a week
Impeccable quality. I order not for the first and not the last time!!
Pajamas bomb, to be honest Delivery is very fast Advise
Pajamas liked, delivery about 2 weeks
Wonderfully sits on size 42 (s). T-shirt will sit freely and at 44 size, shorts can already be small. Excellent quality cotton, sewing as wonderful, already washed many times, no pellets, neither sat nor stretched. In short, pajamas ()) came to St. Petersburg for 2 weeks, the store quickly sent the goods and also answered questions on delivery. ten of ten)))
Cotton, pleasant pajamas. T-shirt is really huge, but in a smaller size shorts could be very covered. During socks, the shorts stretch a little, maybe it was M. Sleep comfortably.
Madly cute pajamas, cotton, soft and beautiful! I'm delighted!!!
Quality is good. Cotton. T-shirt of a very wide style. L On OG 83, OT 68, OB 90, height 156 kg, weight 52 kg is free. Can also take a smaller size. Shorty is also wide. The elastic is not tight. Size XL is not much more. Visually the difference is not visible at all