We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sweater went very long, ordered at the end of September received on December 7, the sweater is soft pleasant to the body on og 96, from 90, about 105, the height of of 164
Очень приятная кофта, но на 44-46 оказалась большая, именно большая, а не оверсайз. Надо было S заказать. Рукава длинные, широкие, не подгибаются.
Soft sweater, very pleasant to the body! The color is the same as in the photo. Seller quickly sent! Quickly everything came!!! Thank you
Хороший свитер. Достаточно плотный. Цвет не совсем как на фото, скорее с красноватым оттенком.
Свитер супер! Все как на фото и в описании
This jumper was in my basket for more than a year!!! Why didn't I buy it before ??? Very soft, cozy, stylish, modern print, while the coloring is gentle. On my parameters 89/63 sat down freely. With the store did not communicate, the order came very quickly, less than 2 weeks in Ulyanovsk.
Price = quality. At 46-48, the growth of 160 m perfectly suited, if you like straight overweight then take L.
Sent fast. Medium density, very soft. My parameters are 82-65-88, took with, sits freely, the sleeve is normal
Thank u! Sweater of good quality! Gentle, pleasant. Delivery is very fast! I'm glad!
Before that I ordered a beige M, on my 87/70/98 turned out to be too big, I gave my mother, and I ordered myself S in blue. I sat over, but not as if I'm after someone or skill. Very pleasant to the body and warm. The neck is not tight, although in M tugovato
On parameters 158 95-80-95, L bolshevat, as you can see. Quality is super! Does not crumple and does not bother him!
That's just right just got out of the parcel, because the jumper is a little remember. Pleasant to the body, the fabric is dense, the composition is very worthy for this money (I attach a photo label). I have a full size 48/L, chest 3-ka, ordered a size m and looks free, but without a scale-up oversize.
Sweater fire!!!! Soft, pleasant to the body, sewn well, there is nothing to complain about, at 44-46 s sat down with a margin, up to the RB was a parcel of 3 weeks,, sent quickly, I will buy and further in this store!!!!!
It’s stretchy , I’ll say buy a size less.
Wonderful thing. The sweater is thin, but warm. Shipping is super fast. Definitely recommend, looks cool. On the parameters 85-70-95 oversize. Sleeves for height 162 with a margin.
Very high quality sweater. Absolutely corresponds to the description. Pleasant soft material, quality pattern, knitting is ideal. After washing remained the same, did not lose shape and size. On height 164 Weight 62 kg, parameters 95-68-95 ordered size m. Sits very freely, but wear only filled, TC does not cover the buttocks. I will order more, but I will take the size S, so that it was less voluminous. In Moscow came in 14 days. Very satisfied, I advise.
The sweater is so soft and warm. The fit is very oversized so if you want it to be more fitted you should probably size down. Item came faster than i thought it would.
Awesome sweater, in vain lay in the basket a year, it was necessary to take earlier) soft, warm, pleasant to the body. Delivery about 2 weeks in St. Petersburg.
Super! At first when I got it, all the pompous, did not impress. It was a thought to send back, but steamed and tried on and it's love)) very very soft, like a baby blanket, so it's cozy and warm. On parameters 88/66/94 height 159, weight 52 took S, sleeves are certainly long, but turn down and there are no problems. And yes the color is blue very beautiful! Sent the store quickly and delivered was 10 days to Moscow. Of course I recommend)
Received Today I will put other photos later I highly recommend this store