SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Don't hesitate if you want to buy it! It's great!
suprisingly soft nice fabric. however I find chest not flattering on me. and halter not quite right. back is stunning- low cut lovely. The elastic at chest is black not white. otherwise exact same as pic.
beautiful dress , love it , I ordered size medium it's a bit loose , I should have ordered small still looks amazing, enhance the curves, I will order more for sure, the store is very responsive and shipped the item super fast love it. thank you very much ♥️♥️♥️♥️♥️ follow my IG account ☺️ @ sheisfromperu.
Отличное платье , покупкой довольна . В тренде моды.
pretty fast, great material, i got a small and its a little big but 10/10 overall
Second time ordering I am 5‘2“ and 190 pounds and this medium fits me perfect it stretches really well the large I bought the first time could probably fit someone that’s like a 2x it stretches that good
Very good material!! Thick but I would size down forsure
Beautiful can’t wait to wear
The dress looks just like the photo. The quality is surprisingly very nice. The only complaint is that it ripped on the seam at first wear but luckily it was easily fixed by seamstress.
It's great, but it's come with a major flaw. How do we fix it?
Thanks so much I can’t wait to wear this beauty! Love the quality!!! Took about 2-3 weeks to receive the Item!!!
Great quality thick and well made true to size but stretches enough if u wanna size down
This very father is equal to the photo the fabric is half rare I don't know how to describe it but it looks very good in the body this very father is equal to the photo Rare I don't know how to describe it but it looks great on the body this very father is equal to the photo the fabric is half rare I don't know how to describe it
This dress shipped in two weeks and is everything I wanted it to be! The material is so soft and the fit is extremely comfortable. For reference I wear a US small, US 4/6, and I’m 5’4 118 lbs.
very cute !! true to size !! good quality
Exactly what I ordered! Arrived way faster than I expected, absolutely love this dress.
I love it! I’m 5’6 125lbs and I got a size small. The knit material is really soft.
Cute dress . need to get it altered at the straps
Love it! If you’re thinking about getting it do it! Definitely going to be one of my favorite dresses came quick as well compared to other stores bought on 6-23-2021 arrived 6-13-2021