SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finally got the dress. it came in a month with a small one. some kind of nerd with track number. different numbers are broken. the Mail is wise. in short, if not for the application "Post of Russia"-I would not find the order. the description corresponds. the store does not communicate, as many wrote. sent in 8 days. but the dress is good. color matches.
Wonderful dress. Quality is excellent, it is comfortable and comfortable. The material is very pleasant in tactile sensations. On my parameters 90/75/105 the village is perfect, I wear 44 size. No flaws found. The store is responsible. I recommend making orders in this store.
Not really cool goods! On the growth of 174 is ideal. It came quickly, not pricked, pleasant to the body. I recommend 6 * = 5 + 1.
The dress went 3 weeks to Moscow. Took on parameters, height 168. Weight 51. 83-66-96. stidit is good. Waist in my opinion on the spot. Places a lot, you can safely take on the parameters more.
Dress Super. It is made of dense jersey. It's soft, not prickly. On my parameters OG 82 cm, OT 62 cm, OB 87 cm and height 165 cm, it is excellent village. Knitted things from this store are generally all cool. I recommend. More photos and reviews in my Instagram @ warriorvenus
I received my order in a month. The track was not tracked. The dress is sewn qualitatively, the threads do not stick out, there is no smell. Color melted milk. Now in size. I will suture at the waist. I wear 40-42. Dress without bruising will suit girls for size 42-44. My height is 1,59 skirt slightly covers the knee. The length of the sleeves is excellent. My parameters: shoulders-37 cm; sleeve-66; breast-77; waist-65; hips-90
Soft, warm, the quality is excellent. I got on the chest 92 and hips 115, but the village is not beautiful, I need corrective underwear. Daughters on the chest 94 and hips 96 directly excellent! My height is 160, my daughter is 164. See the photo. this dress style is only for the perfect figure, very emphasizes all the bulges))
The dress of course deserves 5, all the reviews are really true, the knitwear is wonderful, soft, pleasant to the body, heavy, I really liked the color, it coincides with the photo of the store, at 88-72-98 height 164 the dress village is normal, the length is below the knee by 2 fingers, there is no smell ..... the parcel was tracked, it was a month before Tyumen, and only 2 weeks the seller processed this order, what really strains, does not hurry in short, in general the store is of course good, the jersey is just excellent, but here's a good manners to the seller would not interfere with learning
I already have several warm dresses from this store and they are actually cool) this is an excellent autumn option for both walks and for the office. The choice of 5 colors, all beautiful, but i again could not resist and chose the blue color) it is very beautiful, the shade in the photo of the store is transmitted correctly. Material: cotton, spandex. Soft, elastic, pleasant to the touch. Knitting machine, in the hem. Size one. On my parameters 80-60-87 and height 168 the dress came up. Very well stretches and will suit much larger parameters. For higher girls, the sleeves will be short. I liked the solution with the design of the chest and waist. Beautiful accents. Quality factory, performance as always on top. No defects, protruding threads or extraneous odors. I draw your attention to the fact that this is still knitwear, because it will emphasize everything you want and do not want. Requires seamless underwear. Delivery took more than 3 weeks to the tomsk region, on the track the parcel was tracked. I recommend
A good dress. Feminine, comfortable. Pleasant and soft. At 85-70-97, height 169, this size is excellent. I liked it, i advise