We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s lovely, exactly as pictured, took 2.5 weeks to UK.
Really cool vest. I am under wraże niem. No none szmelc. Recommend!!!
Love it, fits perfect, I got few medium.. Came fast
The product corresponds to the description. I like it.
Love it !! Looks just like the Picture
great product plenty of room. less padded than photo quite thin but nice. Will be ordering more colours thankyou
Just like the pic
Super happy note exht value for money and within a week in the Netherlands I still go another color order love it tip take one size bigger I have a M but took a L and sits super good
Very good quality, very nice items. Corresponds to photo and description Height 165, weight 60kg size m. Recommend Kokybė Gera, šiltas patogus IR atitinka aprašymą, gavau gan greitai. Ugis 165cm svoris 60kg puikiai Tiko. Ačiū
Exactly as described
Great jacket, good quality and arrived fairly quick to the uk would recommend
Correspond à la description j’aime bien surtout le blanc OMG
The vest comes in excellent condition. It fits the figure very well in addition to that it looks pretty warm
this is a gorgeous gillet, I've ordered another one in black
I love the store reassure a lot
Неплохая жилетка, но очень короткая. На мой рост 170см выглядит как будто «подстреленная». И есть ощущение, что клепки не очень хорошего качества. Подойдёт миниатюрным девушкам. На мой размер 46-48 расходится внизу. Доставка до Москвы 2 недели
Fits perfect, just as the photo and delivery was very quick
All excellent size color all corresponds to delivery to Kiev 2 weeks!
Absolutely 10|10 recommend as shipping was so fast compared to half the company’s on here!