SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect fit and color. I like the material too
It's exactly the same as in the picture. It fits perfectly to the body and the fabric is not transparent at all. It costs a little to put it on.
Very beautiful!!!!!!
Arrived in MG on time, could track right and is just like the picture
Perfect very good quality arrive in 1 week and a half
Good fabric :)
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Lovely top good quality
Everything is fine. On the parameters OG 89 from 69 weight 53 height 160 top approached. Seller Thank you!
Good quality, worth it and unique
A bit on the small side on the top but stretch on the bottem
Fast shipping, very good material, perfect top
Quality at 5. looks like from the same dawn. Threads do not stick out, there is no smell. It came quickly.
LOVE IT! I have no idea how to wear it yet, but I'll figure that out hehe. At least you can wear it multiple ways! :))
I’m obsessed the material is thick and it looks exactly like the photo only downside is it took a month to come however it’s definitely worth it for the price you pay.
Love the top however is it very fragile and the side stitching is quite poor, but I would recommend.
Very soft material and comfortable to wear. But it is a little bit see trough.
It came within a month in Kaluga. Unfortunately, I lost with the size, it turned out to be a small top. Long did not understand how to put on correctly, on a beige little thread there is
Looks exactly like the picture! It’s a good material, not see through at all. I’m a size 8 in tops usually and 32D bra size. I love it! Came in 17 days
Size 10 5ft 4 , ordered size small, perfect - thigh quality really happy