We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Turtleneck is pleasant, soft to the body, oversize.
Thank you for such a beautiful turtleneck, it is pleasant to the touch, the color is beautiful, approached the size of 86-74-95, height 165, weight 56.
A beautiful and high-quality jumper, the color exactly matches the photo. Sleeves of good length, I wear under a coat with a sleeve 7/8, beautifully looks. The length is shortened, but the waist covers. Does not prick and does not irritate the skin.
I got my turtleneck, I order a second time, everything is fine. I took my sister in size XXL, Russian L 92/74/105 not in the form, freely as I wanted. But for some reason, the color came a little different, although I ordered in the same color. In principle, the color is also good. Thank you.
I received a turtleneck, the order came quickly 2.09-16.09 to Moscow, by DPD, the size came XL as ordered, I wanted not in obdirku but a little oversea, my parameters are 90/74/92, shoulders 42, usually wear s/m, height 165, sleeves are good not small, suitable for higher girls. Tags with no composition, I think judging by the fabric mix, and a good 50/50, oooochen soft and pleasant to the body. I will definitely take other colors. The store was in touch, sent the parcel in a couple of days. I recommend the seller;))))))
The fabric is pleasant to the body, the quality is at altitude. I'll order more.
Супер быстрая доставка. Хоть и не стандартным способом. Доставили в пятёрочку рядом с домом. Отдали на кассе. Упаковка стандартная, в подарок положили резинку для волос. Качество свитера потрясающее. Нежнейший, приятный к телу. Немного горло растянуто как будто. Заказала М на рост 165, 80/60/85 на мне как оверсайз. Можно было бы и S, но мне нужен был свободный. Думаю кашемир. Заказом очень довольна
On the parameters OG 82 from 70 came perfectly (height 170, weight 55 kg). Not in the guise and not oversize, super pleasant soft fabric, straight very gentle. But after the first socks appeared spools, very sorry. I want another sweater in a different color, but in good quality. I'll look.
Incredibly soft and pleasant thing. Thank you store. My size is 94-72