SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is cool!) for a long time doubted, thought thin, but it is very dense, keeps the shape well, very pleasant to the body! On the height of 162, 84/62/90 the length is just above the knee, on the sides a little longer because of the style. I think to order in a different color!)
I ordered January 24, the store sent only February 9, the parcel came to St. Petersburg on February 28, it was tracked all the way. The package was heavy, a dress made of tight jersey. Folded was so successful that you do not need to iron) no folds, no creases. Color-beautiful Emerald, the dress does not smell anything. On my parameters 90-68-99, height 170 cm the single size of the villages is good. Length-on the palm below the priests) looks very feminine.
The dress is just super, fit in size, thanks)
Dress of excellent quality! I liked it very much!
It took me 2 months to get there, but it's deserved lapena waiting, it's beautiful, the fabric is thick, super soft and warm, I had my doubts that one size fits me well, but it fits great to the body, My problem is always the chest I have a 105 and the truth that fits without tightening very happy, order in another color
not exactly my style, i think it makes me look too flat, but its warm and quality is good. for my 88/63/93 its ok, my height is 172, fits good.
Incredible has received within 15 days to the islands Canary nicely packaging and in perfect state. The suit is much best than expected, the quality is very good and the shape is beautiful also not show through and the sewing are nicely made and the color is gorgeous. Very good furniture product highly recommend and very good store.
A good dress, stretches well. Does not shine through, the length is 167 excellent, even with the belly. At 46-48 will sit also perfectly. Tightens and emphasizes the body. Color as in the photo. The order is satisfied.
My girlfriend like this dress allot, the quality is high, fast delivery, and accurate like the description and picture. real good quality. my girlfriend is 158, so if you want the dress like the girls on the picture, then do you have to be higher. But still beautiful on. pictures are from the red colour.
The dress is very high quality. The only thing I'm a little too big. But I think that with heels there will be norms) my height is 160. About 88 from 56 about 88 Seller recommend: 3