SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful.
Delivery 23 days. the quality is excellent, the size is the same. the store sent XL panties on request. low-rise panties. thanks.
Linen delight!!!!!!!! size match
Lingerie is delicate. Stitched qualitatively. I order already 7 sets in the store. The size grid correspond.
Very good linen, super. The color is Cherry, very beautiful. No smell, no strings, the pattern is chic. We have such underwear for 3 thousand. Acquired for 704r. Sent quickly. Melting was asked for a large size-it did not work. At 42 size 75 V and melting M sat perfectly. It came in 3 weeks in Nizhny Tagil.
Very pleasant to the touch! madly liked!
very nice quality
super quality, very pleasant. delivery 10 days to ireland
The order was tracked, the quality is fine. At 70A (og 81 cm) took the size 75A. Buttoned on the last hooks. Pushapa no, half a cup of dense fabric, the second half of lace. Nipples fall on the lace part, and the lace itself somehow strangely flattened from above the chest (it seems, not my style). The color is beautiful, the lace is sewn symmetrically
Twice the store tried to send the underwear, but the transport company unfortunately returned the parcels back. Seller himself offered to open a dispute
I really liked the quality of the goods. Looks chic. Thank you very much to the store very satisfied with the goods
Delivery to crimea about 17 days. Everything corresponds to the color and parameters. I breastfeed, on og 94 and ob 95 size 80d a little too small in the cup, but it's not scary, panties also came up and do not press. I lose weight and how to complete gv, i think that everything will be in size, as i wanted. The kit itself is chic, i will order more!! The store advised 75d, but then i would definitely not fit.
Excellent underwear. The material is very pleasant. The size came up perfectly. Waited in kiev for three weeks.
Fine underwear. Using the size table and the way to measure on this table, the size came up perfectly. The fabric and lace are very pleasant. Like very expensive underwear. The truth came a little torn from behind, opened a dispute and the store repaid my slightly spoiled impressions. The seller answered willingly all my questions before ordering the laundry. Definitely i will take in this store more!
Beautiful set, details are very delicate. It is very good quality. I followed the instructions on the page to order the size and i'm left to measure. I'm a 34b in chile. The truth that impressed me very much the quality of the product. In my country it would cost me more than half a set like that.
The package came for a month... The store explained what size to take .... Looks beautiful
I liked the product very much, the only thing that confused, the lyamochki are thin, but it's probably a problem only for the big chest, the size approached well, the panties are good, the delivery to st. petersburg is very fast 2 weeks, thanks to the store! The only thing did not understand why i have two parcels in one package lay))))))) this linen and a cover on the phone)))) but everyone is happy... all cool
I took my size 75b. The whole village is perfect. Stitched qualitatively. Landing is very comfortable.