SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In general, not bad, but came with a spot.
The shirt really liked, the quality is cool, took L, came for 2 weeks, I recommend a producer
Заказ быстро пришел 10.04-28.04 в Омск. Рубашка сшита хорошо, швы ровные. По качеству отличная. Вельвет похоже синтетика, но приятная к телу. На мой 44-46 заказала L. Получилось оверсайз. Рекомендую.
Good shirt, color as in the photo, on the parameters 96-76-107 sits freely
Nice shirt. 48 = XL. She is not pink, but beige, the color is pleasant, beautiful
Delivery in 10 days! Everything is super, the fabric is excellent, does not smell a drop, on XS-C ordered M, sits an oversize. Thank you!!!
Height 152 cm, parameters 79-60-90. S sat well, even an oversize. Quality is in principle good, read reviews, I thought it would be worse, but no. On clothes, no white traces leave (again written that leaves pellets), nothing is magnetic. In the shirt is quite hot, I plan to wear it over the shirt instead of the jacket) in the warm spring the most it is when the jacket is already hot)) Came very quickly, from the moment of order to receiving 8 days
Delivery of savings logistics 2 weeks. The shirt had an unpleasant smell, but it quickly weathered. The material is thin, the seams are even, the threads do not stick out. At OG 95, OT 76 size L is not as loose as I would like. The store has the color as pink, and in fact it is closer to the beige. For their money for one season, the shirt is beautiful. With a constant sock, it just does not live too much material anymore.
Nice shirt! Very qualitatively sewn, no complaints, satisfied as an elephant! I ordered 2 shirts at once-myself and a friend. On my S ordered M, very well sat down. A friend on L ordered XL. Many thanks to the store!
Quality is good, this is already 2 shirt I order. Only the color is not pink, but beige, but also very beautiful
Quality seems good, as a gift put socks, thank you, delivered quickly, the store recommend
The color is exactly like in the photo, the quality is super. XL took on its 44, almost in size-_-'expected that it would be more free, but also looks great. To Krasa arrived the parcel quickly, slightly less than two weeks. Quality norms, with the store did not communicate. Tracking was.
The product corresponds to the description. It's been two weeks. The fabric is dense, the hem, like corduroy, pleasant to the touch, soft, dense enough, more for the cool season shirt. In my 44-46 RR chose XL, sat just, hand back to back (my arm length is 65 cm), the length of the shirt to the middle of the butt. All seams are processed well, buttons are sewn neatly.
She's certainly not red, but a real camel. But that's why I took it. The shirt is just wonderful. The store is sociable. Helped with the size and perfectly approached. I definitely recommend both the seller and the shirt. I'm thinking now about White :)
Nice shirt! I liked the fabric, it's quite light, but the threads stick out. On warm weather will be excellent. I took several sizes more (I wear m), because I love oversize. Well, I did this not in vain, because if you take the size in size, then the sleeves can be shorter and in principle in the shirt can be cramped. Therefore, consider that it is better to take 1-2 sizes more. I also read from other girls in the reviews that the shirt leaves on the clothes of the pellets. I haven't encountered such a problem yet. As soon as the shirt came, I immediately washed it and everything seems to be fine. No pellets noticed neither on jeans nor on T-shirts.
The shirt liked, the color is very beautiful, this is what I wanted, in my Russian size 52, the height of 170 village is good, sleeves of course it was possible and more. Sewn normally, the pattern is also good, the fabric is synthetic micro-velvet, I'm happy
Nice blouses. I took myself, now I took my daughter to school. Chest girth 75.
Delivery of one and a half months (Amur region). Track tracked, DPD to point of issue. I really liked the shirt. Sewn neatly, sticking threads, there is no unpleasant smell, the seams are even. The color is bright, saturated. Not quite cotton, but synthetics are small. On the chest 116 cm came up size XXL, sat well. Already burned and with the size and style of things on Ali (the top for size is bigger than the bottom) but here it is very happy. I want to order in a different color. Cost 855 rubles. Color as in the last photo. To the store Thank you very much, I recommend.
Delivery days 10, the quality is good, but straight is quite synthetic, shoots when shooting) the color is red, but different from the store's photo, more muffled. Front length 68 cm, rear 72 cm. chest width 60 cm, at the bottom 63 cm. Shoulders 50 cm, sleeve 57 cm. the fabric stretches a little.
Super very nice materail delivery 8 days I am 1.63, very beautiful shirt will order more colors