SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order not for the first time. My wife likes it.
Thank you for the product, quality is good recommend to everyone, very soft synthetic material, no smell, size corresponds to the description
I gave this as a gift and it is greatly loved. Thanks
100 synthetics, but the picture is super!) very satisfied.
In shape-a bag. Without shoulders. Material-synthetics. Took for 330₽
That's it. She took a girl for 12 years. Will it go) will it be hot in synthetics? We will try next summer already. The drawing itself is very beautiful.
I ordered three t-shirts, the size of the wear m (44), took a size larger than l and did not lose. This size came up perfectly, if it took less, it would be already not enough. T-shirts are thin enough, slightly translucent, for the summer the most it. The seams are even, there are no holes. The color is bright, the pattern is well printed. No smell. For such a price is very good quality, i recommend.
T-shirt is beautiful. By 164 cm height and 65 kg weight m just. The smell did not feel neither i nor the cat
At first i bought myself with seals, my mother liked the shirt, ordered for size more with flowers (xl) the fabric is light, when washing does not shed. I will order more!
The order is from 04.09, received 19.09. The track was partially tracked. Size m (with a unicorn) and l (with seals)-both approached 44-46r-r, parameters 90-75-106. M the village is slightly freer than tight, and l is completely free. The pattern is the same, standard, for any figure, free. The material is more synthetic, but pleasant, soft to the touch, though thin. The fabric shines through, but mainly from the back-front pattern, printing of very good quality, not bleak. Let's see how they survive washing while they like.