SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful dress frankly I'm super happy I recommend it, it marks the size frankly top! Delivery in 10 days perfect, I make 1m60 , 53 kg it fits me perfectly in size s
So I'm just impressed! The dress is a bomb, everything is beautiful, the material is so soft, the dress itself is perfect and conforms to the image. Super fast delivery and receipt, arrived 3 days before the expected date and the store is super nice. Girls with a size in hourglass, foncezzzzzzzz. We're going to bleed this dress, mouah !!!!
Tecido elástico, chegou super rápido . Gostei imenso. Aconselho a comprar o seu tamanho verdadeiro .
Muy bonito la verdad que me encanta y ademas no transparenta nada. Ademas el vendedor envio muy rápido.
took about 3/4 weeks to come. i’m really happy with the dress tho. i’m a UK 12/14 and i choose a L. my shoulders are relatively broad so the hand strap is a bit tight but it’s okay. it’s stretchy too. so i recommend the store and this store. Very nice seller, communication was good and i don’t regret getting this dress
very fast shipping thanks ,very nice dress but if your black girl take size up ,and the store are so kind
Платье огонь. на рост 170 мне по щиколотку, то что надо. хорошо будет и со шлепками и с каблуками. на 44 размер брала М. Об груди 98, об бедер 98. Меньше размер не берите, а то перетянет как рульку
The dress is good, everything is fine, the only moment, if the wrong side was not white, it would look expensive, and it can be seen that cheap
SMALL TITTY FRIENDLY lol!!! This piece compliments any skin tone. it's formfitting and can stretch the floor but rises up a little bit on your curvy hips. The design reminds me of a marble-tiger mix. but overall definitely a 10 out of 10 and came sooner than I expected!
get this omg!!!! after so many flop ali purchases and being consistently disappointed, this dress makes me soOooo happy.
Lovely good quality fabric and bull I will order more colors the amweeee precious good quality fabric and bull I will order more colors the amweeeeee precious good quality fabric and Bull beautiful good quality fabric and bull I will order more colors the amweeeeee
If your going to buy anything BUY THIS DRESS. I’ve never felt so confident
Very accurate. Ordered a small and it fit perfectly
Sexy and attractive dress ever love these and fast shipping thanks a lot
Great! Remember to take a little bigger because otherwise the color will not be the same at the top and bottom
The dress is beautiful. I saw the designs of the fabric otherwise but it remains just as beautiful. Value for money I validate strongly. Well in accordance with the description, it is a pity that the slot is as open. Fast delivery in 11 days.
I loved it! The fabric fits perfectly to the body and is not transparent
I love this dress!! I genuinely want to help people find their right size so this is what a medium looks like on me. I am 5’6 and a half, and I weigh around 115 pounds. My waist is about 25 inches ( I was wearing a waist training under the dress) and as you can see I have a small butt and small boobs. Overall The dress very fitting and pretty stretchy. Hope this helps! It also took about 2 weeks for shipping to canada
Love this dress. Perfect for a dinner. I’m a UK size 6 and 5’1 an a small fit me perfectly. The length goes right down to my feet
Nickel frankly do not hesitate to take it she mould the shapes downright