SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In love, I do S and I took the M frankly perfect
The perfect top as at Zara take your usual size
Amazing quality!!! Perfect really!!! Too Beautiful the shirt
Brutal the article! The quality is great, looks a lot like zara's, size m is perfect, everything matches and there's nothing transparent!
Very beautiful the material is like thick linen
Top identique à celui de Z**a , pensez à prendre une taille au-dessus si vous le voulez un peu long car il est court ! Livraison impeccable reçu avant la date prévu .
Schöne Bluse, Größe S passt aber M hätte auch gepasst. Fällt etwas kleiner aus
perfect
Comme sur les photos , matière de qualité pour le prix . Pas transparent , prendre une taille au dessus . Je fais du 85B en poitrine un peu serrer , prendre M .
Better than that of Zara take a size above
Im 4’98 feet (152 cm) and 141 lb (63kg) ( bust 90cm , hips 88cm) it fits perfectly, like was make for me. It took 5 months to arrive in Brazil. The stretching is on point, the texture is not that transparent and it is thick
Order received super quickly (2 weeks) product of very good quality (thick material we do not see through) and faithful size
LOVE IT! I was doubting about the size but the M fitted just fine! It is just as the picture, the only thing is that you will need to iron it to erase all the foldings but other than that the shirt is perfect. I dont know why it took way too long to arrive, I think because of the virus, but the shirt took about 4 months to arrive to the united states
Take a size see two sizes above to be comfortable! Irreproachable quality the same as zara delivery in two weeks perfect
I advise you to take a size above. Very good quality
Beautiful and very good quality the fabric is very good and soft cotton I recommend I arrive fast. Thanks to the store.
Take a size above but otherwise very pretty wear
Perfect cut as needed and super fast delivery in 10j only
Thank you very much send Fast Top very pretty, take a size above
Warm enough fabric: linen way, take a size above if you have a strong chest. Otherwise quality at the top quite short by cons. Received in 2 weeks not even