SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful dress, good quality for a small price. The order was delivered to Poland in 14 days. I heartily recommend!
Everything was ok, the item looks like in the pictures.
Perfecto, es muy bonito y la calidad precio genial. Podría ser un vestido comprado en una tienda por 100 euros. Uso una 48-50, pedi la talla 22 y una menos tb me habría servido, pero esta tb me está bien. Lo recomiendo para cualquier evento, por poco precio sales perfectamente del paso!!!!!!
Exactly as described. Nicely made. It's a little loose in the shoulders for me, so I will need to alter.
Я в восторге от этого платья, заказывала себе на венчание не светится, легкое, парящее, пришло быстро и подошло по размеру!
Dress as in the picture, all OK, I recommend
Быстрая доставка, хорошке качество пошива, единственное подклад тонковат, но с телесным бельем нормально будет.
The dress is beautiful, the color is saturated blue, took 56 size, on my chest 120 cm came well, and at the waist it is necessary to sew a couple of cm, it came a couple of days earlier, I'm very happy, T. K. I ordered for the wedding, thank you
Great dress. Bright color as picture. Very accurate. I ordered 3xl . I am 176cm tall.
Waouuuuuuu beautiful dress. I'm delighted. Very beautiful and even more beautiful than in the photo. The delivery was very fast. Thank you to the store for his seriousness.
The description is very accurate and reflects the actual dimensions of the dress. The material of the dress is pleasant to the touch, of very good quality, and despite the fact that it is sintetic, skin breathes. I am 184 cm tall, after ironing, the dress will reach my ankles. I am absolutely delighted with the quality of the dress. It's definitely my best shopping on Ali. Thank you.
Received very quickly order on July 2 received the 10 I should have taken the size 10 which corresponds to a 38 I took 12 compared to the bust slightly large but good quality and color as in the photo very good store
Excellent dress size approached just chest girth 106.cm ordered 16, A little in the chest is too big but you can sew a little. And so the dress is excellent thanks!
Dress very liked!!! Delivery is almost a month. On my 62 size 26 size sat perfect!!! Little long, no problem, Shorten))) and in general dress chic!!!
Well packed, great quality. Bought for my mother and she just loved. Bought 1 bigger size (26) and AGR just adjust. The color is beautiful, dress very well done. Love.
The dress is gorgeous! Fit perfectly! At 52 size, height 158 cm ordered 14 size, a little long, you can sew the bottom. Recommend!!!
The beautiful dress! Same as the picture! I loved it!
It's really nice. Exactly how in the picture. Quality one. I can't believe it reached within 2 weeks.. That too in this pandamec covid situation. Highly recommended
It very beautiful and will have to do a little adjustment without problem