SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is just a bomb!! The goods came very quickly within 10 days!! The dress is long, I had to shorten the length and straps. The goods are happy, everyone looked at me and admired the dress.
I’m so happy that I’m getting it in every color! Perfect length, shape, and material. I’m so impressed with the quality of this satin maxi and for such steal! Definitely recommend store! My measurements — Height 5’7 — Bust: 34DDD (90 cm) — Waist: 72cm — Hips: 90cm
Dress in this store I order the 2nd time. The first was the colors of army green. Black cm 4 shorter Green and cut worse. The dress has small ears in the hips. The star did not remove only for delivery. The dress came in a week. On my parameters og 92 from 76, OB 96, the growth of 175 village is not bad, but I like things more freely. It was necessary to take on a larger size
I am 1.75m, +/- 94/65/98, I am a size M and the dress size was accurate. A little loose on the top part, depends on the breast size you have I guess. I was surprised on the length too, it came down to my ankle. Great quality on the material and sowing. Straps a little too long and not adjustable but you can easy fix it to be exactly right on your body size.
Perfect I love him
Super dress. Satin tight does not shine through. A little in the hips wide. But I think this is a feature of the figure.
Lovely dress. Really nice..good material, good work.. so sad..top tight for me.. shipping was good. Recommend this store
Quality for triple. In a decent place such a dress will not be dressed, you can see the marriage. On everyday wear will pull. I bought two dresses, in black, the thigh line is badly sewn, the material on the right thigh is worn with a bag, it's marriage and it's visible. In the green on the chest, the curve of the string is half of the rejection of this marriage and it is also visible. Whether this atelier is unknown, the work is very delicate. The dress sat surprisingly well, as on the model, although I'm not a model appearance at all. My parameters height 170 weight 58, OG 92, waist 74, OB 97. I bought m he sits very freely but is not great, namely, freely. In the waist and in the hips about a centimeter of 4. in the chest darts back and lyamkii are perfectly fitted, freely but do not fall off, you can actively move, even tilt, while the neckline remains closed M, the breast and back remain in their place.
Good
Super cute just like pics, fits perfectly, nice material