SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LOVE THIS!! Well-made. I wear a size 6 U. S. and got a medium. Could have even worn small, but I did not want it to be tight.
So cute!!!
Super jolie!!
I got a size M and I am a UK 8-10 and it fits perfect , arrived with in less than 3 weeks to Ireland and I am so happy with the product ! Thank you
Wowww, spectacular, I just got it right now. It's just like in the photo, super good quality, real cowboy, well finished with perfect buttons and in place, it's beautiful, the measurements are nailed exactly as the manufacturer's measurement table indicates. Please note above all the bust measure. And it has arrived within the specified time frame within 10 days. Actually in 9. Super good no wonder so many people bought
es hermosa pero la talla es más grande de lo que debería ser. vamos a ver si lo puedo cambiar y digo que tal me fue
Really beautiful, my heart thank you to the store for advising me on the size. Top quality. Fast shipping.
Amazing quality! I ordered a size x small and will fit upto a size 8 U.K.
I’m a small 10 and size small fit amazing price amazing quality
The jacket is beautiful, much prettier live, super female size well, I am S from Zara and I ordered S from here, great shopping!
Cool jacket, everything corresponds to the description is completely very satisfied with the purchase. I recommend
Very beautiful size S it's good very fast delivery,I am very happy
I'm 36c I ordered medium and it was perfect I came with bad smell but with a wash it takes off
Great denim jacket, very very chic and fits lovely. Shipping supper fast, couldn’t be any more pleased with this purchase!!! Very recommended item, you will not regret purchasing
Very good, fit and perfect. Very fast shipping
Very nice, in my parameters 83-67-93 the xs is perfect
wow
the jackets are good, the denim material the washed effect and the sizes are comply with the description and size charts ... the sewing is neat and everything match with the picture. The store was nice and friendly and give us a size recommendation fitted to our measurements ... recommended store ... thank you ❤
I HAD to leave a review. This jacket is just as described. It is a REAL denim jacket and fits perfectly. I am slightly concerned about the buttons and I feel if u apply any stress to them they may break. I'm very happy. This was also the first item I purchased off Ali Express. i just washed it, excuse the wrinkles.