We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is beautiful but the size s in the shoulders is narrow, the parameters og89 from 78 ob95
The dress is very nice. In fact, the color is not black but rather swamp, stitched smoothly, a couple of sticking threads, but it's not. On the parameters 93-70-100 took S, the village is good.
The dress came in 20 days, the postman brought home, very pleasant to the body, slightly shines through
Made an order in Minsk 09.05.20 Received at mail 05.06.20 The dress is beautiful, thin fabric, pleasant to the touch. There is a lining, due to which it is not translucent. The dress was ordered for size 46 (M) og-98, from-78 ob-108, height 165 weight 70. Since the dress is loose, it looks very good! On a hot summer will not work, but for the evening it will be good! Recommend!
Shipping 17 days, it was written that shipping plus, at home, but at the border were stuck in one package with another parcel, and had to sawn to the post. The dress is a little but glows, so I will wear only with black tights. Very free, took on the parameters of og86, ot74, ob102, 55 kg. Sewing quality, in general satisfied.
Nice dress. The quality is good. Seams are sewn well. There's nothing wrong. I advise you
Excellent dress, on the parameters of 90/67/100 height 174 took the size of M, the village is excellent, not short, recommend
Delivery to Chelyabinsk 2 weeks. Sent it right away. Dress very cute, romantic) parameters 89-68-89
The dress is just a bomb! You feel like a girl in it!!! At its 42-44 ordered Xs, came up perfectly. I like it very much, I thought it would be greener in color. Quality is good, where there are protruding threads, but they can be easily cut off. Delivery is fast, about two weeks to Bryansk. Thank you store!!! Very satisfied with the order!!