We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Я знала, что рубашка хорошая, но она выше всяких похвал! Это именно толстая рубашка, не куртка, не пальто, как некоторые пишут. Может заменить джинсовку, кардиган. Очень уютная. Подошла на наш 44, ОГ87, ОТ 73, ОБ 93, рост 164, вес 57кг. Качество пошива хорошее, приехала быстро.
Shirt of excellent quality, my parameters Weight 50, height 170 , 84:6 0:93, wear X's, ordered M, T. to want to wear it as outerwear I liked it very much I will order and other color
Shirt fire! Soft and warm, not at all prickly, rather plush) the color is pleasant, as expected. Took on the size more to freely sit, short on the height of 176 cm, but not critical. I recommend the store, delivery a little more than a week! Balder of clean water)))
Very cool shirt, warm, soft, the color is exactly like in the picture. thanks, I'm happy with the purchase
Not as bright as in the photo that suits me very much. quality is super, dense, there are pockets, slightly oversize, our m, and blouse m.
The shirt is super, it sits perfectly, warm.
Jacket fire! Girls, take it!!! Quality is super!
Very good shirt, light, but at the same time and warm, pleasant to the touch. I liked it very much! It was about 20 days before Belarus. Ordered for height 157 size S Sleeve what you need, thank you very much to the store. I advise everyone!
So, the order came in 25 days taking into account the waiting for the shipment, for which I, by the way, was quite worried. I'm not going to describe what she came in, it was all good. The absence of some symmetry confused me, but by the fact I'm happy) at first she seemed very prickly to me, although about the wool there is not a word,,, Product and store recommend)
The shirt is warm, the length from the back from the collar is 69 cm (you can measure to where it will be to you), the quality is good, there are some spots
I did not communicate with the store. I ordered 8.03 received 30.03 (SPB) my height 156 weight 53 Xs I wear and ordered XS All came up. The quality of the shirt is very even, there was an unpleasant smell and a strange feeling of dampness, it was unpleasant to measure, it stuck several threads, on the sleeve is not very, I will wear it with pleasure)! To buy recommend)
Very long shipping goods. It's been a week and a half, and the store never sent his shirt. I wrote a message and only after a day I taught the answer from the category-OK, just send... Well, that's it. .. Long hesitant what size to take, S or Xs... I wear 40-42 height 163 (82-63-84) eventually took Xs. She sat well, sleeves clearly, shoulders in place, there is an oversize effect, along the length of the ass covered. On the head, the body is pricked, maybe after washing there will be norms, but in general it's outerwear, the type of jeans is warm. The quality is normal, the seams are even, there were a couple of threads. But came in spots, opened a dispute for a partial refund. The parcel was fully served. Color matches
Quite dense fabric. She sat down super. Shape holds. Very satisfied
The shirt is slightly pricked, but it then passes, there is a smell of new clothes .. the shirt is supper mega cool!!! My parameters are 83/65/89 and the length of the sleeves is very good, I have long hands, I ordered the size L, and free turned out over!! I will wear it with pleasure! Delivery to Moscow for 3 weeks! Thank you store!
shorter then expected as i am 1.62 but love it. great quality
9 days to the Netherlands. Very fast shipping. Excellent quality. Warm jacket. No smell. I ordered true to size. For oversize, order a size up. I absolutely love it!
Went to me for more than 2 months. Chic shirt! Warm, excellent color. Does not fetter movement. I took the size S for height 168, 90/62/93. She sat perfectly. Of the minuses: leaves pellets on clothes under the shirt. The rigid fabric of the underside is unpleasant to the body. But the purchase is very davolna.
Shirt fire, quality is also super. On height 164, OG 82 perfectly fit the size of Xs. If you want a strong oversize, you can order s
Came in 20 days (Rotterdam). Very very happy with it. Beautifully finished and the size is good. Size S. I highly recommend this to everyone!